Micro Focus Total Care - technical support (renewal) - for NetIQ Aegis Base

Mfg. Part: 6409-MNT-P-US | CDW Part: 3323483 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for NetIQ Aegis Base Server
  • Directory and Resource Administrator Edition
  • MLA
  • VLA
  • ESD
  • phone consulting
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Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ Aegis Base Server
  • Directory and Resource Administrator Edition
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
NetIQ AppManager Suite delivers the productivity and visibility enterprises demand of their application and systems management solutions while providing the critical foundation needed for quickly managing of multi-vendor technologies - such as VMware; Microsoft SharePoint and Exchange Server 2007; BlackBerry Enterprise Server; and Avaya, Cisco, and Microsoft communications solutions - across the data center.

Today's IT organization operates an increasingly complex environment driven by technologies and a more dynamic infrastructure. Technologies such as virtualization and unified communications place greater demands on IT staff while promising to reduce associated overhead costs. Dynamic systems, such as clustering, load balancing, and automated virtual provisioning, force management systems to adapt or themselves become management challenges. Meanwhile, available resources remain limited, operating costs are soaring, and service interruptions are less tolerated by the business.

Fortunately, NetIQ AppManager Suite can help address these challenges with a focus on reducing operating costs, cutting the mean time to resolve incidents, and improving service across multi-platform environments.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Electronic Distribution: Yes
Installation Type: Locally installed

Brand: Micro Focus
Compatibility: PC
Manufacturer: Netiq Software
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

License Pricing: Volume

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours

Limitation: Severity level 3
Response Time: Next business day

Service Type: New releases update

Service Type: Web knowledge base access

Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: NetIQ Aegis Base Server - Directory and Resource Administrator Edition

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7/26/2017 9:53:14 PM
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