460

MobileIron International Direct Support - technical support - for Enterpris

Mfg. Part: MI-EMP-D-1YM-AD-UP | CDW Part: 4239346 | UNSPSC: 81112201
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This item was discontinued on May 22, 2017.

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800.800.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for Enterprise Mobility Management Platinum Bundle
  • upgrade license
  • 1 device
  • upgrade from Maintenance Support with Assurance
  • phone consulting
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Product Overview
Main Features
  • Technical support
  • for Enterprise Mobility Management Platinum Bundle
  • upgrade license
  • 1 device
  • upgrade from Maintenance Support with Assurance
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
MobileIron’s International Direct Support enables global enterprises outside the United States to connect directly with MobileIron technical resources. The service provides the insurance of access to MobileIron’s global team of technical experts on a 24x7 basis for troubleshooting and issue resolution.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: MobileIron
Compatibility: PC
Manufacturer: Mobile Iron
Model: International Direct Support
Packaged Quantity: 1
Product Line: MobileIron

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: 5 named contacts / severity level 1
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: 5 named contacts / severity level 2
Response Time: 4 hours



Limitation: 5 named contacts / severity level 3
Response Time: 1 business day



Limitation: 5 named contacts / severity level 4
Response Time: 5 business days



Service Type: Web support



Service Type: New releases update

Software
License Qty: 1 device
License Type: Upgrade license
Software Title: Enterprise Mobility Management Platinum Bundle
Upgrade from (Support): Maintenance Support with Assurance

 
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6/24/2017 9:38:38 AM
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