Microsoft Customer Care Framework - license & software assurance

Mfg. Part: 63C-00012-3 | CDW Part: 1580175 | UNSPSC: 43232402
$323.00Advertised Price

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Availability:In Stock
Ships same day if ordered before 4 PM CT
  • License & software assurance
  • 1 device CAL
  • Select
  • Select Plus
  • Win
  • Single Language
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Product Overview
Main Features
  • License & software assurance
  • 1 device CAL
  • Select
  • Select Plus
  • Win
  • Single Language
Competition in the telecommunications services sector has never been more intense, and customer service satisfaction has become the single most influential factor affecting the acquisition and retention of customers. And because telephone communication is still the most prevalent mode of interaction between customers and service providers, Contact Centers bear significant responsibility for facilitating customer satisfaction, and consequently, the financial well being of the company.

Microsoft's Customer Care Framework (CCF) is a modular XML Web Services architecture for rapid development and deployment of contact center solutions. Service Providers can transform and expand their call center operations to reduce costs while improving the quality of their customer service, CCF increases call center agent productivity by prefetching customer information and sharing it in smart ways between different applications, dramatically cutting the time agents must spend searching for and entering data to complete a call. In a Contact Center it's all about Time!

CCF enables dramatic improvements in contact center efficiency by delivering better information faster to service representatives through the use of XML Web Services. In contrast to alternative approaches, CCF delivers the fastest time to solution with the best user experience providing mission critical web Services in half the time.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Category: Development tools
Subcategory: Development tools - RAD suites

Brand: Microsoft
Compatibility: PC
Localization (Vendor Specific): Microsoft Single Language
Packaged Quantity: 1
Product Line: Microsoft Customer Care Framework

Agreement Term: All Terms
Category: License
Level: Level C
License Type: License with Software Assurance
Licensing Program: Microsoft Select Plus
Product Pool: Server

License Pricing: Volume

Support Details Full Contract Period: Full-term

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update

License Category: License
License Qty: 1 device CAL
License Type: License & software assurance
Licensing Program: Microsoft Select , Microsoft Select Plus

Software Family
Microsoft Family: MS Customer Care Framework
Microsoft Version: Non-Specific

System Requirements
Platform: Windows

Product Reviews
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10/22/2016 1:08:54 PM
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