Magic Help Desk Enterprise Edition - license - 1 user
Mfg # MBACAEJBA
CDW # 440681
| UNSPSC 43232804
Know your gear
For the first time, IT managers can leverage a common repository of service events and business logic that provides a fully customizable, 100 percent browser-based client interface with a Windows look and feel. Magic Help Desk Enterprise Edition delivers enterprise-level functionality and scalable architecture to ensure that your help desk will keep pace with your business needs.
Network Associates' Magic Help Desk is the first fully browser-based help desk solution. Not another add-on to an out-of-date client/server architecture, the Magic Help Desk N-tiered, thin client architecture reduces the cost of help desk ownership while providing unprecedented scalability, ease-of-use, and flexibility.
Magic Business Automation (MBA) is a Web-based event system that enables the creation and customization of business rules, which allows administrators to automate their business process. As an automated workflow engine, the MBA is tightly integrated with escalation, notification and mail functionality. The MBA also allows for triggers to be set on any event without requiring programming.
Network Associates' Magic Help Desk is the first fully browser-based help desk solution. Not another add-on to an out-of-date client/server architecture, the Magic Help Desk N-tiered, thin client architecture reduces the cost of help desk ownership while providing unprecedented scalability, ease-of-use, and flexibility.
Magic Business Automation (MBA) is a Web-based event system that enables the creation and customization of business rules, which allows administrators to automate their business process. As an automated workflow engine, the MBA is tightly integrated with escalation, notification and mail functionality. The MBA also allows for triggers to be set on any event without requiring programming.