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IMPERVA INCAPSULA ENT 20 WEB RNW

Mfg. Part: INCP-20M-R-CLD | CDW Part: 3293626
$7,278.99Advertised Price
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Product Reviews
IMPERVA INCAPSULA ENT 20 WEB RNW is rated 4.1 out of 5 by 18.
Rated 5 out of 5 by from Considered CloudFlare as well. Didn't like that they want to take control of DNS. Valuable Features:CDN ( https://www.itcentralstation.com/categories/cdn ) and DDoS.Improvements to My Organization:This would speed up the images on the website geographically and protect against DDoS attacks.Room for Improvement:* Maybe another pricing tier for home uses with a few more features above the free version.* An appliance for large enterprise customers.Use of Solution:6 months.Deployment Issues:Very straightforward.Stability Issues:No issues.Scalability Issues:None, all automatic.Customer Service:Excellent, no issues.Technical Support:Excellent.Previous Solutions:No.Initial Setup:Very straightforward, just some DNS changes.Implementation Team:In-house, again very straightforward.ROI:Priceless, DDoS protection.Cost and Licensing Advice:Choose the most appropriate model.Other Solutions Considered:CloudFlare ( https://www.itcentralstation.com/products/cloudflare ), didn't like as they want to take control of DNS.Other Advice:Great product, it will not let you down!Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-06-23
Rated 4 out of 5 by from The anti-DDoS protection has distributed nodes around the world. Valuable Features:Infrastructure protection (anti-DDoS): Imperva anti-DDoS protection has the well-known value of having lots of distributed nodes around the world, making it the best value for DDoS protection. They also include protection against almost all known DDoS attack methods.Improvements to My Organization:The product has given us DDoS protection.Room for Improvement:The management interface needs improving. Even with a recent version of the interface, you cannot do all the changes that you would like. As an example, if you want to change one of your protected public IP addresses, you need to request this from support, and it takes a long time.Use of Solution:I have used it for 10 months.Stability Issues:There were stability issues. One node went down and we completely lost the connectivity of our public IP addresses.Scalability Issues:We have not encountered any scalability issues.Technical Support:We rate technical support as really bad. It took one month to solve an issue with one node and give us an alternative solution. Apart from the management interface, support service has to improve their response times (based on our experience with them).Previous Solutions:We did not previously use any other solutions.Initial Setup:Initial setup was simple, except for the GRE tunnel issues and MTU tuning.Cost and Licensing Advice:We think that this product is fairly priced considering other products.Other Solutions Considered:We evaluated Arbor Networks.Other Advice:Check the SLAs carefully.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-02-15
Rated 4 out of 5 by from Load balancing and DDoS protection. Valuable Features:Load balancing and DDoS protection.Room for Improvement:Delivery services and information security.Use of Solution:One year.Deployment Issues:None, the deployment was very fast and easy.Scalability Issues:None.Customer Service:Excellent, they answered all our questions.Technical Support:Very good, the information provided by Imperva for the deployment was very clear.Previous Solutions:No.Initial Setup:Straightforward.Implementation Team:Imperva and in-house team, the support provided from the Imperva team was very reliable.Cost and Licensing Advice:Consider the unification of websites.Other Solutions Considered:No.Disclaimer: My company has a business relationship with this vendor other than being a customer:Partners
Date published: 2016-12-21
Rated 4 out of 5 by from CloudFlare vs. Incapsula Valuable Features:Incapsula:* Strength of DDoS and WAF* Simple dashboard* Analytics* SSLCloudFlare:* Ease of use* Simple dashboard* DNS management* CDN* SSLImprovements to My Organization:Incapsula:It has provided heightened visibility and awareness at management level on the actual threat landscape; it paves the way for easier approval for security-related implementations/projects.CloudFlare:It provides free SSL certs that can be used on website domains that I did not purchase SSL certs for.Some protection and CDN caching realized, even though I’m on the free tier.Room for Improvement:Incapsula:* Allow easier scripting of firewall rules.* Enable more custom actions to trigger turning on/off Incapsula settings (current actions are quite limited).* Allow setting up of user groups to manage different groups of sites with viewer/operations/admin levels of privileges. This is quite a typical requirement for enterprise clients who will have multiple teams taking care of different sites, plus an overall IT security team who oversees everything.CloudFlare:* Improve the strength of WAF/DDoS.* Reduce the rate of false positives.Use of Solution:I have used Incapsula for less than a year.I have used CloudFlare for almost a year.Stability Issues:Incapsula: The dashboard occasionally is not accessible (probably due to high load) but the sites protected seem intact.CloudFlare: I have not used it enough to provide useful information.Scalability Issues:Incapsula: The only issue so far is with the dashboard.CloudFlare: I have not used it enough to provide useful information.Technical Support:Incapsula: Technical support provides fast response via email tickets, and fairly responsive local technical/account reps.CloudFlare: I have hardly utilized their technical support so far.Previous Solutions:I did not previously use a different solution.Initial Setup:For both Incapsula and CloudFlare, initial setup was very easy.Cost and Licensing Advice:Incapsula:Pricing is described on their website, but for enterprise agreements, clarify with local reps, as there might be a need for customized needs/pricing. Be clear on how they handle domains and subdomains.CloudFlare:Pricing and licensing is very clearly described on their website; 1 site = 1 domain. Clarify how to support subdomains.Other Solutions Considered:We evaluated Incapsula and CloudFlare.Other Advice:Incapsula:You need to understand how DNS works (e.g., A records vs CNAME, TXTs etc.), how SSL works and how to set it up, and how web servers work with domains and proxy servers. It is not for the layman, as the dashboard assumes some level of understanding in these topics. Some settings can break your site, so do perform some tests on a development site before turning features on/off in the dashboard. The good thing is that most settings are reversible and take effect quite quickly, so if things do go wrong, it will not stay broken for too long.Also, use extra caution when dealing with TLDs, as the product does not handle your DNS, so for onboarding of domains using A records, you may need to ask Incapsula support for advice and assistance as it requires assigning the A record to a CNAME or IP address (network folks might understand the problem here).CloudFlare:You need to understand how DNS works (e.g., A records vs CNAME, TXTs etc.), how SSL works and how to set it up, and how web servers work with domains and proxy servers. It is not for the layman, as the dashboard assumes some level of understanding in these topics. Some settings can break your site, so do perform some tests on a development site before turning features on/off in the dashboard. The good thing is that most settings are reversible and take effect quite quickly, so if things do go wrong, it will not stay broken for too long.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-10-03
Rated 4 out of 5 by from It has SSL support and content caching. You can 'play' with the rules as much as you'd like. Valuable Features:We are using Incapsula as our web application firewall and for DDoS protection, and it performs really well at its job. Incapsula packs some great features, such as SSL support, content caching and the ability to 'play' with the rules as much as you'd like.Improvements to My Organization:Since this is the very first WAF solution that we evaluated and tried to integrate into our AWS environment, I can't really say that it has improved anything, but the fact is, we never looked the other way.Room for Improvement:Incapsula has a built-in monitoring module, but it is a paid feature; I would expect that for the price we pay for the basic service, we would be able to integrate a monitoring solution, even a simple one.In addition to that, Incapsula doesn't feature the option to add/remove available SSL protocols and/or ciphers.Use of Solution:We have been using Incapsula for a little more than six months.Deployment Issues:The only problem we encountered with Incapsula regarding deployment is with their Performance solution that allows caching the hosted sites. The dynamic caching sometimes causes issues and we need to manually purge all of the cache from their system after a new version has been deployed, in order for new content to load properly.Technical Support:Technical support is excellent. In the few times we tried to contact Imperva's support, we received quick and swift replies.Previous Solutions:I did not previously use a different solution.Initial Setup:The initial deployment is very straightforward; you follow a very simple setup wizard that guides you which changes you need to perform and where.Implementation Team:We received the recommendation regarding Incapsula from Emind, a third-party vendor that helped us deploy our environment over at Amazon. The rest was performed by our in-house IT/Devops teams.Other Advice:I highly recommend Incapsula for anyone that is looking to integrate a WAF and DDoS protection into their environment.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-09-30
Rated 4 out of 5 by from Installation requires just a CNAME entry, avoiding the risk of email downtime. Valuable Features:* Faultless inlining & minification: Every competing product breaks the layout, but we are yet to see Incapsula break a site* Installation requires just a CNAME entry, avoiding the risk of email downtime.* Instant PCI compliance and protection from the OWASP Top 10 vulnerabilities.* CDN & DDoS protection.Improvements to My Organization:Incapsula delivers a massive improvement to website performance and security in less than 20 minutes, regardless of the CMS. We love it so much that we decided to create a new service around this product, which could result in our largest income stream yet.Room for Improvement:They once terminated a free account without warning, resulting in a few days downtime. But you get what you pay for.Use of Solution:I have been using it for two years.Stability Issues:I have not encountered any stability issues.Scalability Issues:I have not encountered any scalability issues.Technical Support:Technical support is first class. These guys are sharp.Previous Solutions:We moved from CloudFlare because Incapsula’s minification was faultless, and their CNAME installation procedure avoided downtime for other services such as email.Initial Setup:It was very easy to set up: 20 minutes and you're done.Cost and Licensing Advice:Go for the $59/month Pro plan. Free accounts can get terminated, and the higher plans are only if you like to have your own SSL certificate, or get regular DDoS attacks. The Pro plan has everything you need; it's just that you're using Imperva's SSL certificate, not yours.Other Solutions Considered:Before choosing this product, we evaluate other options in great detail. We looked at CloudFlare, W3 Total Cache, WP Super Cache, Wordfence, BulletProof Security, Varnish, Mod_Security, ConfigServer, and a variety of other options. Incapsula isn't the cheapest, but is way in front of the competition. You'll easily spend double/triple the cost of your Incapsula subscription on maintaining any other solution, whereas Incapsula handles all that overhead for you, right out of the box.Other Advice:Don't wait till you've been hacked; get protected now. It'll cost you at least a year of Incapsula fees to recover from website hacking. And if your website is running slow, Google is probably already penalising your site, when the fix is so easy. Incapsula is by far the fastest fix for both website speed and security.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-09-28
Rated 3 out of 5 by from Its DDoS Protection and Load Balancing helped maximize our security by adding an extra layer of protection. Valuable Features:* DDoS Protection* Load BalancingImprovements to My Organization:Incapsula’s DDoS Protection and Load Balancing really helped maximize our security. It added an extra layer of protection.Threat monitoring allows us to save time when responding to an incident. Previously we would have had to analyze logs, generate reports which takes time that could be spend remediating issues. Incapsula gives an uncomplicated overview of what is happening among other things.Incapsula's DDoS protection service delivers immediate and comprehensive protection for both network and application level (Layer 7). DDoS is a hugely beneficial feature.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-01-25
Rated 4 out of 5 by from It's improved the speed of our website and setup is straightforward, although the file-purging function could be improved. Valuable Features:* CDN* Site performanceImprovements to My Organization:The website itself is our first priority and we have seen improvements in that area -- it's faster.Room for Improvement:Although we're only using it for the accelerator part, the purging offiles and the way this feature functions could use improvement. It requires the user to either purgeeverything or go through specific files, but if you do, the latter doesn’talways work. So with the single files sometimes there is more difficulty.Use of Solution:I've used it for a few months now.Deployment Issues:No issues. It was very straightforward.Stability Issues:No issues.Scalability Issues:It meets our needs right now. Inthe following months we are well within our package, but in the long term, we have to seeif the cost will go up too much for our project’s needs. We are well covered fornow.Customer Service:9.5 -- they're very good.Technical Support:9.5 -- turnaround is very fast.Previous Solutions:No, as we are a fairly new project so we have no other experience with another solution. However, we did look at CloudFlare, Limelight, and CDN networks.I had a gut feeling about the product right from the get-go.Initial Setup:Very straightforward setup.Implementation Team:It really depends what you're looking for. If you need to have astraightforward CDN, this CDN would probably be too expensive. If you want onesolution with an all-in-one package for CDN and acceleration, I woulddefinitely recommend Incapsula.Disclaimer: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Date published: 2015-09-02
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