IBM Business Critical Service - extended service agreement - for IBM QRadar xx29 Appliance - 1 year
Mfg # D1RANLL
CDW # 4443176
| UNSPSC 81112201
Software Details
- Extended service agreement
- 1 appliance install
- initial order only
- 24x7
- for IBM QRadar xx29 Appliance
- Passport Advantage Express
- 1 year
- response time: 4 h
Know your gear
Under the Business Critical service upgrade option, when you contact IBM for support and IBM determines that onsite support is necessary, IBM will target to be onsite within 4 hours, 24 hours per day, 7 days per week. This target is measured from the time onsite hardware support is deemed necessary. IBM will contact your representative to arrange for the onsite visit.