HiveCare Preffered - technical support - for HiveManager Online Express or

Mfg. Part: AH-HMOL-PRF-1AP-5YR-AC-230 | CDW Part: 4025309 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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800.800.4239 Mon-Fri 7am-7:30pm CT

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Mon-Fri 7am-7:30pm CT
  • Technical support
  • for HiveManager Online Express or Enterprise for AP230
  • 1 additional access point
  • phone consulting
  • 5 years
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for HiveManager Online Express or Enterprise for AP230
  • 1 additional access point
  • phone consulting
  • 5 years
  • 24x7
  • response time: 1 h
HiveCare Preferred Support, their Premium Enterprise Support Program, is a valuable addition to your IT team as they leverage the power of mobility to increase productivity, engage customers, and grow your business. HiveCare Preferred Support is the definitive choice for 24 x 7 expedited Technical Support.

HiveCare Preferred Support is staffed by highly skilled Technical Support Engineers equipped with specialized technical expertise. They go beyond the basics to truly understand the specifics of your environment.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Hosted Service Type: SaaS
Installation Type: Hosted

Brand: Aerohive
Compatibility: PC
Manufacturer: Aerohive
Model: Preffered
Packaged Quantity: 1
Product Line: HiveCare

Support Full Contract Period: 5 year(s)
Support Details Full Contract Period: 5 years

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 2 hours

Limitation: Severity level 3
Response Time: 3 hours

Limitation: Severity level 4
Response Time: 1 day

Service Type: Web support

Limitation: 6 technicians
Service Type: Web knowledge base access

Service Type: New releases update

Response Time: Next business day
Service Type: Replacement

License Qty: 1 additional access point
Software Title: HiveManager Online Express or Enterprise for AP230

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5/23/2017 11:30:32 PM
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