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HPE Operations Bridge Topology Based Event Correlation Add-on - license

Mfg. Part: M3A08AAE | CDW Part: 4269789 | UNSPSC: 43232804
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Product Overview
Main Features
  • License
  • 1 node
  • ESD
HP Operations Bridge provides the ability to sense, analyze and adapt to manage IT services that support digital business. With advanced event correlation, log intelligence, predictive analytics and automation you can remediate issues across all your technologies to prioritize business targets.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Category: License
License Qty: 1 node
License Type: License

Header
Brand: HPE
Compatibility: PC
Manufacturer: HP Security software
Model: Topology Based Event Correlation Add-on
Packaged Quantity: 1
Product Line: HPE Operations Bridge

General
Category: Networking applications
Electronic Distribution: Yes
Installation Type: Locally installed
Subcategory: Network - monitoring & performance management , Network - system & remote management

Product Reviews
HPE Operations Bridge Topology Based Event Correlation Add-on - license is rated 3.8 out of 5 by 8.
Rated 4 out of 5 by from The data model and the data flow is pretty good - it adds value for an organization with complex infrastructure. Valuable Features:As a total offering, Ops Bridge is a strong offering in the market. It adds value; it's competitive in its entirety, from network scanning to enrichment, up into event information. The implementation is challenging with customers, so we see added value, but there are diminished returns due to the complexity of the implementation and also the maintainability in general. There are some challenges, but overall there is added value.Improvements to My Organization:For its fundamental proposition and as far as the way it works, it works well. It's a strong product; it has a wide capability - especially if you integrate it with more application performance-related solutions - and if you have infrastructure scanning, those two work together well. The data model and the data flow is pretty good, so overall it's a product that definitely adds value in a complex organization; complex in terms of infrastructure and application infrastructure. It's definitely a good product.Stability Issues:The application is stable; it's about when environmental changes impact what you do and how you look at it. Increasing the reach of the application adds additional work.Scalability Issues:When you look at it - for instance, in event detection – that’s when you want to understand how an application relates to the infrastructure, and how that works. There's some modelling involved; you need an understanding of how that application relates to the infrastructure. There's automation for that, but not everything can be captured. There's overlap between what different applications see in an infrastructure and how they report that back. To merge that information correctly, to make sure that you have the entire stack - the technology stack and application stack - properly configured, that requires attention, that requires configuration.We worked with customers who want to manage critical applications. They have to map out the applications into the different infrastructure components; if it's mainframe related, for instance, which is still a big part of the picture, especially in the financial sector. They need to map the individual jobs and the alerting to an application, so that's a lot of manual work.Technical Support:Depending on where you land, if you get stuck in generic level-two support, then it’s quite uninspiring – that’s probably the best description. There's a high return of returning tickets back to the pending customer; getting tickets closed without adding value to the solution. Every step has one question. A ticket goes to a pending customer, you send a response immediately, and 24 hours later you receive the next update, which says something like, "Thanks, now we need this piece of information." The ticket then goes back to the pending customer, so you can easily lose a week just trying to get to a point where they're looking at your issue. Even if you set up a WebEx in which they look at what you're doing and understand the issue, we still go through the same process; there's additional information we request.It's really tedious to get through that. When you switch to level-three or more of the ACE-type support, that goes away. In a discussion with HP, they typically say something like, "You should upgrade your support levels."; buy better support instead of actually maybe fixing their L1, L2 support. If you have the product and support is part of the license you buy, then I would expect to have a certain level of quality in that support, without having to upgrade to some kind of premium plan. It's not about having a dedicated comm tech, or someone who understands your environment, or all these additional things. It's actually about getting a proper response to a well-formulated question.Initial Setup:For greenfield implementation, which still happens, fundamentally I think Ops Bridge provides a deeper level of understanding of what's going on in the infrastructure. If it's a complex environment, it's difficult to find toolsets that will address it correctly. If you look at the entire offering of Ops Bridge, it's one component in the suite that is relevant for monitoring your environment; detection of what's going in that environment.If you look at Live and more holistically, all those components that include a BSM, OMi, and other products that I forget, that by itself offers multiple layers in the different technical areas of infrastructure. They work well together for some data modelling challenges, I guess, but overall it works well together and it provides a many-layered insight into what's going on in the infrastructure. You have different levels of how you can see what's going and analyze what you should be doing to address that.Other Solutions Considered:In a complex environment, I don't think there are many good alternatives that offer it more or less end to end. You'd be cobbling different vendors, maybe with the exception of BMC ( https://www.itcentralstation.com/vendors/BMC ), which probably could do it. The overall offering is consistent and as wide a technology as you can find, so there's strong benefits because you can do it all with a HP stack with augmentation of some of the specific domains with other vendors, which you have to do anyway.I don't know if there’s any alternative. I think the main driver there would be how comfortable they are with the existing product suite. I think IBM is probably the strongest alternative in the field. I think they're behind, from a technology perspective. The only thing that they seem to be stronger with is related to the visualization.At the Ops Bridge level – basically, at the highest level - how do I view my environment? What do I see going on? And, can I use that information in an aggregated way to prevent or limit the impact of occurrences of events in my environment? That's what Ops Bridge, or the OMi component, doesn't have to that level. You can't go from all the way to the top to all the way at the bottom to drill down, you have to use different environments for that. IBM does have that.If that's important to have on there, then that's one of the things the people that manage the infrastructure need to be able to do. Especially if it's over multiple sites - a strong geographically dispersed environment - then they would be an alternative, but for all other situations, there isn't much else out there.Other Advice:As with anything, it's not just a tool and switching it on. They need to realize that it's a journey with a lot of challenges. Especially organizationally, it's not only about putting something in to existing systems; it’s also the desire to be compliant in organizational departments; it's invisibility of infrastructure because of security reasons or appliances that don't allow access. There's a lot of challenges organizationally that, even though you have the best software, you're still going to have to put a lot of effort in.Overall advice is that if you do this, you need to commit and to be ready to put in a lot of effort in getting your organization to basically comply and help out. I think these products are really strong in terms of UI, but there's room for improvement in some of the usability and some of the integration components could be stronger.Disclaimer: My company has a business relationship with this vendor other than being a customer:We're partners.
Date published: 2017-07-11
Rated 4 out of 5 by from Runs and manages different kinds of technologies, operating systems, and management packs. Valuable Features:Purely, its flexibility is the most valuable aspect. It is hugely configurable. We have a huge amount of different kinds of technologies, different kinds of operating systems and management packs that effectively are run and managed by Operations Bridge.Room for Improvement:The latest versions of the service reporting dashboards need improvement, such as service modeling. A lot of our customers want to be able to understand and look at their solution end-to-end, including all the components, all the management elements of the operations, and the system's databases. I think that's the way the market is going anyway. People want to see an end-to-end service and they want to have that visualization of it as well.Use of Solution:We first started to install the components that make up Operations Bridge in 2005.Stability Issues:It is hugely stable. Actually, I would have to say that was one of the main reasons why we have kept it. We run it on what is probably an ancient platform now, but it is rock solid. Fingers crossed, it never fails.Scalability Issues:We were an HPE Gold partner at the time of the initial setup. That's primarily why it was brought into the organization. It has shown itself to be worth its weight and not very much was paid for it. Our business has quadrupled in size since 2005 and we are a much larger organization than we once were. It has scaled and grown with the business.Technical Support:It's supported pretty well. We've got some really good in-house guys who know their stuff. We haven’t raised a call about Operations Bridge for a good few years now. This is primarily because we install our own installations. We manage them, we develop them, and we understand how they work.Previous Solutions:When choosing a vendor, I look at the solution. My directors look at cost.Initial Setup:The setup takes a lot of planning and preparation, like any upgrade. You just have to make sure you have a basic plan. I think it goes like the old adage, “If you fail to plan, then plan to fail.”Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-06-13
Rated 3 out of 5 by from You can see all information required in a single pane. There are a lot of growing pains. Valuable Features:It's really the basis for everything we do for event management, for enterprise management. It's a single pane of glass and it has the ability that when you select a particular event that you can see all information required in a single pane versus having to launch four or five applications.Improvements to My Organization:You don't waste time launching multiple applications. You can actually have information right there in front of you. Again, it quickens the mean time to recover.Room for Improvement:It's not mature enough. Like I said, we're being forced to go from OM to OMi even though OM overall, or OMi, as part of Ops Bridge, has many, many more features. Ops Bridge is a suite of tools. Most of the suite of tools in there are less than two years old. There are a lot of growing pains. They're forcing people to go from OM to OMi where OMi, even though on some parts it has many more features, the functionality that is really utilized by a lot of the industry is only about 70% of what OM could do, imported into OMi. Then the developers tend to be in an Ivory Tower development area instead of a real world area, so there's people that say, well why would OM people do that? I used to be a consultant prior to working here. I can tell you 150 companies that do it this way because these are all your Fortune 100 companies.Stability Issues:Their documentation points have spaces that don't exist. They will change their command lines without anybody telling you what it is. Like I said, it's a new product. I've been working with HP on this stuff and everything for over 30 years and I haven't opened up 50 tickets in those 30 years. I have already opened close to 60 just on Ops Bridge and had already seven enhancement requests. I should never have to do that. HP used to do very top quality testing before they would release a product.Previous Solutions:We've been using OM for years, and it is at the end of life, so we had to migrate or we've been forced to migrate. Ops Bridge still has a lot of tweaks that has to occur, but we're working with HP to try to help resolve most of those issues.Initial Setup:Well, the whole installation was a nightmare. They have the evolution guide and the evolution guide is very incomplete. Like I said, that's the biggest thing. It says, well go do this, but it doesn't tell you how to go find the documentation on how to do that or it doesn't exist at all. It's amazing, one of the biggest answers that you get from the supports folks of that is that, boy I wish the developers would document it. Thanks for letting us know how it works. That's not a mature product. They also don't have training from an administrator perspective, only from an operator perspective. How can you release a product and there's no training for administrators?Other Advice:The potential of what the product can do is amazing once you figure out how to do it. The latest release, I guess it's 10/11, of those 57 tickets I've opened up, I would say probably 50 of them have already been corrected in that version. It's becoming a much more stable version.Hold off on it a little while. Wait for the next major release and hopefully all of the issues that have created a nightmare for me will be resolved. Even though they said it was out for over a year, it was not a product ready for release.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-01-23
Rated 4 out of 5 by from A practical solution that takes different inputs from our operations and transforms them into unified, actionable events that can be automated. Valuable Features:I think it's a practical solution for taking a lot of different inputs from our operations and transforming them into sort of unified, actionable events that you can automate and make sense of automatically. We get a lot of different inputs in a lot of different formats which usually, once a person looks at it, it comes down to something very simple, like an event type.Operations Bridge works with the idea that these events are mapped, sometimes manually, sometimes from pre-existing templates, into event-type indicators and then you can build automation logic on those indicators. That's valuable because it means we can do automation on events that come from different sources without going through each source every time to do the same automation, over and over again.Improvements to My Organization:Actually, we're going to see measurable results maybe next year. We haven't had it in wide production use for that long yet, so I can't mention percentages, really. But so far, the experience has been that it enables automation from sources that usually don't support automation.Also, it's just a very nice place to do some basic correlation and things like that. We've been using fairly old technology user interface-wise before this, so it's a nice upgrade for operators to operate in.Room for Improvement:I'd like more integration between the separate systems that make up the Ops Bridge part of the thing. There's a separate reporting component, which is very separate at the moment. There's the operations analytics, which is also a separate product and has a very different stack from OMi and the other Ops Bridge core components. Mainly, I just want more harmony between those things.That is a huge thing. There are a lot of different components you need to understand before you can get proficient at the product.Also, the less Flash we can get in the UI, the better. That would be great.Stability Issues:We haven't put that much load on it, so it's difficult to know from that point of view. It's OK. The UI is web-based, but it requires both Java and Flash and these days, that's not really the cutting edge by any means.We haven't had that many issues with it, but Java replaces native operating system and web components with Java components. Sometimes the functionality or the stability isn't what a native component would be, so we've had some issues there, but it's never been really that serious. It's just like, some scrolling thing doesn't work or you have to refresh the page; that kind of thing.Scalability Issues:There are pretty heavy limits on what the system can do. It hasn't been an issue for us, really, but the philosophy of the system is not a big data product. You can't just push thousands and thousands of events to it per second. It's not meant for that.The idea is that you filter events below Ops Bridge and then just the ones that the element managers think might be actionable are thrown forward. For that, it's fine, but there is the risk that you lose a lot of visibility into events that you don't beforehand know that you should be pushing forward to Ops Bridge.Technical Support:We’ve used technical support for a few small things. It's been fine so far. We've gotten some pretty good patches and things for specific issues, so it’s been mostly positive so far.Previous Solutions:We switched because it was beginning to be mainly in-house built software. We didn't want to take on the burden of developing it much further. It lacks these features and it was just essentially scripts running other scripts. We wanted something that had actual enterprise-level support, had a concrete development plan, and that integrated well in the systems that we already have.Initial Setup:We did the initial implementation of the environments together with HPE; we built the production environment, they built the test and development environments as references. It was OK. In hindsight, there were more things that we should have taken into account before we started building, some of which we understood, some of which we didn't. All in all, there are a lot of components.I think the changes they're proposing now to the product in the next year or two, those might help. We'll see. Or, at least we'll have new problems. But there are a lot of components to install on a lot of virtual machines, if that's your architecture.Other Solutions Considered:We did a few proofs of concept with CA. We did proof of concept installations and went through some of the licenses that we already have elsewhere in the company, with both CA and HPE. We ended up with HPE because there we saw how we would develop this level automation that we're heading for, without the amount of work getting just ridiculous. I think CA might even had better monitoring components, but the event management wasn't as strong, at least for our use case.Other Advice:If you're researching this solution or something very close to it, before you begin implementation and the careful planning, look into your CMDB and data structures. Figure out what CIs and what information in your configuration management database you actually need to orchestrate monitoring and to orchestrate the views from the events that you get. Having too much information makes it impossible to test the solution, and not having enough doesn't give you the functionality you need.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-01-16
Rated 4 out of 5 by from Identifies IT issues before they cause outages. Setup is straightforward. Valuable Features:For us, the most valuable features are the ability to identify IT issues in your estates and to be able to rectify them hopefully before they cause outages to services.Improvements to My Organization:It keeps our IT systems functioning, which for our company is absolutely essential.Room for Improvement:I can’t think of anything that particularly needs to improve. I think their functionality is there now, so I don't think we need more functionality. I think we just need to get that more stable and get it quicker and maybe a bit more intuitive and easy to use. I think the functionality has just gone through the roof from what the previous products would do. So with all of these stands up and looking around, your level of automation in that has gone right up. I don't have a problem with functionality at all. It's almost too much to use all the functionality. They need to go in and start low, get what you need working and then build up.If you're using the full functionality, it can be a bit naive to think, “I'm going to just deliver this all singing, all dancing gold plated Rolls Royce in the solution; all in one go." For a large organization it's quite a task, so we're starting off with minimal migration and not just put another in. We are migrating from old versions of HP Operations Manager. So we have that path of migrating our legacy systems and our old monitoring policies onto the new.Stability Issues:We were using an older version of Operations Bridge and have migrated to the new version. Originally, when it was first based on Java, it wasn't as stable as the newer version, which we like. So, it's getting better. But we appreciate that it was a completely new product with a total rewrite and re-architecture. So you expect that sort of thing, and you expect a few patches and stabilization issues. Nothing that we didn't expect, but on the whole good.Scalability Issues:We're reasonably large, so we started large-scale, and we've stayed large-scale. So we haven't had to scale up and we just came in at the level we needed to come in at.Technical Support:Technical support has occasionally helped fix problems. They're good.Previous Solutions:Operations Bridge was on our road map; HPE Operations Manager and Operations Bridge. It’s the enterprise tool of choice, and that's what we're sticking with. Our guys know it, and we're used to it. We've invested in time and all our monitoring is around Ops Bridge. It's a big jump to migrate to Operations Bridge from Operations Manager, let alone migrate to a different product.Initial Setup:Initial setup was fairly straightforward. The documentation is good, so we didn't have a problem with that. There are lots of different ways you can set it up and lots of different architectures. So choosing the one that was right for us was challenging. The documentation was valuable in that it enabled us to choose what we needed to choose.Other Advice:I would advise them to look at their infrastructure and think very carefully about what they need. Only buy what they need, and start small and build up. I've seen so many projects and programs fail because they tried to deliver too much too quickly. And even with the might of HPE and HPE's contractors and the whole of HPE, we still have problems with a huge implementation of trying to bite off too much too soon. So I would advise to find out what you need, try and build on it. Get that foundation and level of understanding and eye out the problems as you go. Rather than trying to put everything in all at once and then have a stack of problems.I don't know about anybody else, but for me, as a technical consultant I want to make sure that the products enter my strength, that it scales up properly. It's all well and good having a part, and then when you try and scale it up it all falls to bits. The support structures need to be there, and when there's a fault the labs get on it and the patches are written and issued quickly. All those sort of boring, technical reasons for me. I'm the one that deals with the errors and issues. So for me, it's less about the finances, if somebody else pays for it.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-12-20
Rated 3 out of 5 by from You can see all information required in a single pane. There are a lot of growing pains. Valuable Features:It's really the basis for everything we do for event management, for enterprise management. It's a single pane of glass and it has the ability that when you select a particular event that you can see all information required in a single pane versus having to launch four or five applications.Improvements to My Organization:You don't waste time launching multiple applications. You can actually have information right there in front of you. Again, it quickens the mean time to recover.Room for Improvement:It's not mature enough. Like I said, we're being forced to go from OM to OMi even though OM overall, or OMi, as part of Ops Bridge, has many, many more features. Ops Bridge is a suite of tools. Most of the suite of tools in there are less than two years old. There are a lot of growing pains. They're forcing people to go from OM to OMi where OMi, even though on some parts it has many more features, the functionality that is really utilized by a lot of the industry is only about 70% of what OM could do, imported into OMi. Then the developers tend to be in an Ivory Tower development area instead of a real world area, so there's people that say, well why would OM people do that? I used to be a consultant prior to working here. I can tell you 150 companies that do it this way because these are all your Fortune 100 companies.Stability Issues:Their documentation points have spaces that don't exist. They will change their command lines without anybody telling you what it is. Like I said, it's a new product. I've been working with HP on this stuff and everything for over 30 years and I haven't opened up 50 tickets in those 30 years. I have already opened close to 60 just on Ops Bridge and had already seven enhancement requests. I should never have to do that. HP used to do very top quality testing before they would release a product.Previous Solutions:We've been using OM for years, and it is at the end of life, so we had to migrate or we've been forced to migrate. Ops Bridge still has a lot of tweaks that has to occur, but we're working with HP to try to help resolve most of those issues.Initial Setup:Well, the whole installation was a nightmare. They have the evolution guide and the evolution guide is very incomplete. Like I said, that's the biggest thing. It says, well go do this, but it doesn't tell you how to go find the documentation on how to do that or it doesn't exist at all. It's amazing, one of the biggest answers that you get from the supports folks of that is that, boy I wish the developers would document it. Thanks for letting us know how it works. That's not a mature product. They also don't have training from an administrator perspective, only from an operator perspective. How can you release a product and there's no training for administrators?Other Advice:The potential of what the product can do is amazing once you figure out how to do it. The latest release, I guess it's 10/11, of those 57 tickets I've opened up, I would say probably 50 of them have already been corrected in that version. It's becoming a much more stable version.Hold off on it a little while. Wait for the next major release and hopefully all of the issues that have created a nightmare for me will be resolved. Even though they said it was out for over a year, it was not a product ready for release.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-06-27
Rated 4 out of 5 by from The main advantage is the reporting capability and ability to work with non-HP vendors. Valuable Features:The most valuable features are that the main console, which our customers really like, the sexy UI, its complete passivity, and ability to work with non-HP vendors. But the main advantage is the reporting capability.Improvements to My Organization:My customers are happy and satisfied with the monitoring capabilities that give them a more precise picture of company performance. The company can can improve and make changes according to the data that monitoring provides them.Room for Improvement:It can run a little slow if not configured correctly or if a customer doesn't use it properly.Scalability Issues:The product is very flexible and can be adjusted to our needs. It has good scalability as you can use Ops Bridge for 5000 samples and then increase it to 10,000 with no problems.Technical Support:Israel lacks tech support for this product. I could only get sufficient support from California. I don't think there's a large enough market in Israel.Other Advice:I am from an integration company and I'm not obligated to any vendor and I recommend HP.Disclaimer: My company has a business relationship with this vendor other than being a customer:We're partners.
Date published: 2016-01-12
Rated 4 out of 5 by from We're able to transform multiple monitoring teams into one working off one console instead of several. Valuable Features:We use it for event correlation as the manager of infrastructure-consuming applications and of network events. This is the first time that Vodafone has consolidated all tiers of service delivery. We now have a consolidated dashboard that shows availability and performance across key business services. The value is cost optimization, scalability, and efficiencies. We're able to transform multiple monitoring teams into one working off one console instead of 3, 4, 5, and 6. We have all the data in one place.Improvements to My Organization:We’re now transforming three teams into one, and others will follow in the coming years.Room for Improvement:It needs additional scalability, completely remove Flash and Java from it, and improved visualizations. What's there now is a bit ridged.Also, simplifying the architecture would be great as well, moving to a more standardized approach.It also needs more simplified licensing.Stability Issues:It's very stable. Before with version 9, it couldn’t scale to what we wanted, but HP worked with us to help us scale this to the platform we’ve built which has over 200 servers.Scalability Issues:It's very scalable. We have the largest deployment worldwide and it has scaled and coped with the load easily.Technical Support:We have about 100 support tickets because of the size of our deployment and they’ve been fantastic.Previous Solutions:We needed to consolidate our teams. We had an enormous deployment of Operations Manager already, so to evolve that to OM 10 was a no brainer. The financial terms were also appealing.Initial Setup:It's very complex, but that is reflective of our network design and local delivery. The product could be simpler, but the complexity we experienced was our problem.Other Solutions Considered:Early on there was some discussions about BMC, but HP are our assurance partner, so strategically it made sense to stick with HP. There isn’t really anyone else in the market that has what HP has in terms of a complete vision, particularly anything that brings it back to DevOPs and deeper into the APM space at scale.Other Advice:I think HP gives you everything you need, but they are not agile and innovative enough. They are following market trends, but others are more innovative. In terms of the products out there, they often the 2nd best, but in terms of the overall offering combined with the support we receive, they are number one. They listen to their customers well and adapt and change accordingly.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-12-27
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