Quest One Identity Cloud Access Manager - license + 1 Year Maintenance - 1

Mfg. Part: CAI-AGV-PB | CDW Part: 3876788 | UNSPSC: 43232901
$14.99Advertised Price

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  • License + 1 Year Maintenance
  • 1 user
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Product Overview
Main Features
  • License + 1 Year Maintenance
  • 1 user
Cloud Access Manager (CAM) is a web-access management solution that offers secure and unified access to all your internal and cloud-based web applications while simultaneously enhancing security and IT efficiency.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Category: Networking applications
Installation Type: Locally installed
Subcategory: Network - remote access / login control

Brand: Dell
Compatibility: PC
Manufacturer: Dell Software
Model: Cloud Access Manager
Packaged Quantity: 1
Product Line: Quest One Identity

Support Details Full Contract Period: 1 year

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update

Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Service Type: E-mail consulting

Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Web knowledge base access

Service Type: Web support

Bundled Support: 1 Year Maintenance
License Category: License
License Qty: 1 user
License Type: License

Product Reviews
Dell One Identity Cloud Access Manager - license is rated 4.0 out of 5 by 3.
Rated 4 out of 5 by from It is easy to configure, as it is mostly UI based. Valuable Features:Some valuable features are:* Easy to configure, as it is mostly UI based* Reporting ( https://www.itcentralstation.com/categories/reporting-tools )* DashboardImprovements to My Organization:It has improved the user life cycle operations and IT shop functionalities for our organization.Room for Improvement:There is a need to improve the use case documentation and coding templates. This product has some limitations when it comes to use case documentation. Generally, when we have any different scenario, we need to post in the blog and only then we will get answers.Use of Solution:I have been using this product for the last two years. I have been using the Quest One Identity Manager (version 7.0, 7.1),Authentication Services (latest version), Password Manager (version 5.6.3), Privileged Access Management (latest version).Stability Issues:I have not encountered any stability issues.Scalability Issues:I have not encountered any scalability issues.Technical Support:Technical support replies within 1-2 business days. The Quest blog is very useful where the experts will answer the queries mostly on the same day.Previous Solutions:Previously, we were using more complicated solutions.Initial Setup:The initial setup, installation and basic configuration are straightforward.Cost and Licensing Advice:The pricing/licensing policy is less when compare to other leading other solutions.Other Solutions Considered:We evaluated other options such as SailPoint ( https://www.itcentralstation.com/vendors/sailpoint ), CA ( https://www.itcentralstation.com/vendors/ca-technologies ) and Oracle ( https://www.itcentralstation.com/vendors/oracle ).Other Advice:This product is very effective and has more capabilities than any other.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-02-08
Rated 4 out of 5 by from The GUI is clean. JobQueueInfo tracks all processes. WebDesigner allows customizations to be added to the web project. Valuable Features:* The GUI is very impressive and clean (even cleaner and minimalistic in v7).* JobQueueInfo does an amazing job tracking all processes.* Synchronizations are easy to set up.* Reporting capabilities are fantastic once you get the hang of using Report Editor.* WebDesigner allows a lot of customizations to be added to the web project.* Schema and table names are very logical. It is very easy to find something in the database just because of the fact that the naming convention in the schema is very logical and consistent.* It's a feature-rich product: a suite of very powerful tools with a lot of functionalities once you get the knack of them.Improvements to My Organization:* Auditing becomes easier from an admin perspective.* There is more control over everything.* Processes are much better defined.* People tend to take some functional roles much more seriously. There were some roles that were very old in the organization but the legacy implementations did not grant much value to them. Q1IM's implementation of those roles really enhanced the value and the role members had clear responsibilities/tasks defined that they had to abide by.Room for Improvement:* DBQueue processes can bottleneck the system at times. In v7, its apparently re-architectured, and is better. There can be too many of them and they process very slowly, causing actual processes to take a lot more time to complete.* There should be a way to define fail-over job servers in process steps. Job servers can become a single point of failure.* Better support for Oracle back end databases. SQL support is good and KBs are easy to find. The same level of support should be available for Oracle if the product claims to support it.* A better migration tool for v6 to v7 upgrade, especially for the Oracle back end.* There should be a way to separate out the front end (IT Shop) from the back-end processes. If the submission of a request through the web portal is done and it gets stuck computing something in the back end, the front end control should still be granted back so that the user can continue navigating freely across the site. Currently, if a request is submitted and it is taking time to process, the front end just gets stuck on a spinning wheel (loading wheel).Use of Solution:I have used it for ~2 years.Deployment Issues:If the requirements can be met through product configuration, then issues don't arise as often. Customizations (depending on complexity) can be problematic at times.Transporting change labels across environments can be confusing. It should be noted that the content contained in change labels should be documented right from the beginning of the project and all team members should be on the same page.It's more about getting used to the correct way of working with the product rather than issues with deployment.Stability Issues:I have not encountered any stability issues.Scalability Issues:We implemented the tool in an environment with roughly 35,000 active employees and over 2,000 service accounts. A few things I noted were:* The web portal (IT Shop) tends to get a bit slow loading information for certain roles that have access to lookup all employees.* The admin tools can also get a bit slow while loading too much information at once. For example: Loading user account information under the Active Directory tab in Manager can take a long time.* We had various rules defined in our scripts for central account generation. One of those included a check in a history table to avoid granting a user name which has already been used in the past thus avoiding collisions. This caused our contractor account requests through the web portal to become extremely slow. Submitting a user account request from the IT Shop could take up to four minutes at times. We had all necessary columns indexed and the code to generate CentralAccount was written by the vendor team itself but the slowness could not be tackled.* There was always a direct relation between the slowness we faced and the number of employees the environment managed. For example: Account requests used to take roughly 20 seconds in our development environment which had roughly 15k users and almost 25k entries in the history table we maintained to avoid username collision. In our production environment, it took way longer since the number of employees increased to ~35k and entries in our history table exceeded 150k records.Customer Service:Customer service was just average during implementation phase.Technical Support:Technical support is decent overall. However, some SRs took way too much time to resolve for the value they provided.Some escalation engineers are very knowledgeable and troubleshooting sessions with them can be really worthwhile and informative.Previous Solutions:We previously used legacy scripts with Microsoft FIM as the backend. FIM was too old and not user friendly at all. It was ancient in terms of IDAM and there were far better products with a lot more capabilities.Initial Setup:Setup was straightforward. Initial JobService configurations ends up being a bit confusing.Implementation Team:It was a hybrid implementation: We had an in-house team and a vendor team during the time of development for the first phase of the project. The second phase was done purely in-house.The vendor team was not good. It was just average. There were a lot of times when we felt communication was lacking from the vendor side and at times, there were mistakes in the implementation, also. We recognized some errors long after the product had gone live. Overall quality delivered during development was not up to the mark. Average experience during the first phase with the vendor caused us to stick to a complete in-house implementation for the second phase.Vendor teams (at least in the US) should be trained more about the tool's capabilities. I have heard that European vendor teams are much better with a lot more knowledge about the product.Other Solutions Considered:Before choosing this solution we also evaluated TIM, OpenIAM, OIM, and SailPoint. All had week-long PoCs with us. We chose Q1IM (at the time, D1IM). SailPoint was a close second.Other Advice:It is certainly a leading product in the IAM sphere.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-01-22
Rated 4 out of 5 by from Configuration & implementation was complex as we had complex requirements, but could quite easily be done simply. Valuable Features:* GUI* Reporting capabilitiesImprovements to My Organization:Allows the delegation of permissions related to identity management and also visual representation of the configuration as opposed to having to go through loads of scripts which was the case with our previous solution.Room for Improvement:Job server engine -* Performance* LoadbalancingUse of Solution:One year.Deployment Issues:Not yet.Stability Issues:Not yet.Scalability Issues:More than one job server cannot be allocated per target/source system which can be a performance bottleneck,Customer Service:Good.Technical Support:Good.Previous Solutions:Previous solution was an in house written application. We switched due to support reasons as well as outdated technology and a lack of functionality.Initial Setup:Configuration and implementation is a complex process as we had complex requirements, but could quite easily be done in a simple way.Implementation Team:We implemented via a combination of an in house team and a vendor partner. Their level of expertise was very good.Other Solutions Considered:Yes we chose Dell One over Oracle IDM, IBM, NETIQ, and MS FIM.Other Advice:Have a team of dedicated staff for the implementation who are given enough time to understand the many dimensions of the tool.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-01-14
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5/22/2017 8:26:17 PM
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