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Citrix Support Software Maintenance - technical support - for Citrix XenDes

Mfg. Part: 4034309-E2 | CDW Part: 4196413 | UNSPSC: 81112201
$115.99Advertised Price
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • for Citrix XenDesktop Platinum Edition
  • 1 user/device
  • ELA
  • level 2
  • phone consulting
  • 2 years
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Product Overview
Main Features
  • Technical support
  • for Citrix XenDesktop Platinum Edition
  • 1 user/device
  • ELA
  • level 2
  • phone consulting
  • 2 years
  • 24x7
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: Citrix
Compatibility: PC
Manufacturer: Citrix Easy Licensing
Packaged Quantity: 1
Product Line: Citrix Support Software Maintenance

Licensing
License Pricing: Volume
Pricing Level: Level 2

Service
Support Full Contract Period: 2 year(s)
Support Details Full Contract Period: 2 years

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 hours
Service Type: Web support



Limitation: Severity level 3
Response Time: 24 hours



Limitation: Severity level 4
Response Time: 5 days



Service Type: Web knowledge base access



Service Type: New releases update

Software
License Qty: 1 user/device
Licensing Program: Citrix Enterprise Licensing Program (ELA)
Software Title: Citrix XenDesktop Platinum Edition

 
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12/10/2016 2:40:17 PM
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