Calabrio Advanced Quality Management - license

Calabrio call recording and quality management products make it easy for enterprises to capture customer interactions to ensure compliance and validate transactions, as well as evaluate and improve quality to lower costs and increase revenue. Calabrio provides recording options for businesses using Avaya IP telephony devices, and Avaya analog and digital telephony devices. Calabrio's approach supports multiple ACDs using a connector to the same core software without a change in hardware, meaning customers migrating from Avaya TDM to IP telephony, or even those operating in a multi-vendor ACD environment, can do so with ease and limited expense. An advantage of the Calabrio recording software is lower infrastructure costs, because it does not use proprietary hardware and generally requires fewer servers.