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CA UIM SVR&APP PK ONPREM PRTNR

Mfg. Part: CPUMSA990 | CDW Part: 3725493
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Product Reviews
Rated 4 out of 5 by 35reviewers.
Rated 4 out of 5 by Without any prior knowledge of the application structure, we use it to identify the root cause of performance issues. Valuable Features:* Flowmap* Snapshots* End-user monitoring (web and mobile)Improvements to My Organization:In a few clicks, we are able to identify the root cause of performance issues, without any prior knowledge of the application structure nor its components. And this was true for both Java and .NET.Room for Improvement:* Analytics* SQL statement monitoringUse of Solution:I have been using it for four years.Stability Issues:I have not encountered any stability issues so far.Scalability Issues:I have not encountered any scalability issues so far.Technical Support:Technical support is excellent.Previous Solutions:We used to use CA APM. We found AppDynamics much more user friendly, easy to spot performance issues, and great unified end-to-end monitoring capabilities.Initial Setup:Initial setup was easy and straightforward.Cost and Licensing Advice:The product’s licencing policy is competitive. However, properly identify and size your needs to get the best rate.Other Solutions Considered:We also evaluated CA APM, Dynatrace and New Relic.Other Advice:Properly identify your needs, and allocate the required resources. Otherwise, you might face some scalability issues.Disclaimer: I am a real user, and this review is based on my own experience and opinions. September 29, 2016
Rated 3 out of 5 by Time to Threshold and Time over Threshold help reduce event noise to a level that operation teams can manage. Valuable Features:Monitoring: Time to Threshold (TTT) and Time over Threshold (TOT)I work with enterprise-size IT environments with 10,000+ servers. These features help to reduce the event noise to a level that operation teams are able to manage. Rather than sending alarms directly from the server agents, TTT and TOT use predictive analytics on the metric data, which enables greater flexibility for event thresholding.Visualisation: Unified Service Manager (USM)USM is the core web portlet within the Unified Management Portal (UMP). From here, it is possible to dynamically group infrastructure components together, which is very useful for multiple reasons:* Dynamic groups propagate all events from the infrastructure within. This allows for service-orientated, technology-based and business views, which greatly increases visibility of the entire IT infrastructure in a single pane-of-glass approach.* Dynamic groups allow for sets of infrastructure to have monitoring applied automatically in a type of ‘policy-based monitoring’.* Dynamic groups allow for configuring sets of infrastructure to be placed into maintenance mode, either on an ad-hoc basis or scheduled period.USM allows the operator to drill down into the dynamic groups, to device views where event and metric data is combined to clearly visualise the current operating status of the infrastructure.Improvements to My Organization:We are currently migrating from an IBM Tivoli solution ( https://www.itcentralstation.com/products/ibm-tivoli-business-service-manager ). CA UIM will improve effectiveness of monitoring, increase visibility of IT infrastructure, reduce time to fix (MTR) and lower solution maintenance. In a large organization, CA UIM has the capability to reduce overall FTE substantially.Room for Improvement:Parts of the Unified Management Portal are not written in HTML5. I would like all components (Portlets) to be HTML5. This would increase the speed and responsiveness of the site, and possibly improve the appearance.Improved network monitoring and topology mapping: Although this functionality does exist, it requires enhancement.Use of Solution:I have used it for eight years.Deployment Issues:One thing to note with this product is that in my experience, when configured and spec’d out correctly, CA UIM is very stable and fully scalable.Scalability and security comes from a hub-based architecture. Hubs can be scaled horizontally and vertically, and can connect across DMZs or similar secure zones via the use of UIM application-layer SSL tunnels.The internal UIM agent deployment mechanisms aren’t necessarily suitable for enterprise customers. With the use of BladeLogic ( https://www.itcentralstation.com/products/bladelogic-automation-suite ) or similar software deployment tools, it becomes a very easy and uneventful process. One thing to bear in mind is that the Unix agents are required to be installed as root, or root-equivalent, user to avoid potential issues.Technical Support:The product support in recent times has improved significantly. I have had issues resolved competently and within a satisfactory timeframe.The only bugbear is on occasion when reporting a product defect, CA respond that it is working as designed and ask the customer to add an ‘idea’ on the forum to be voted on by the users.For example, I noticed that when using the process monitoring probe, the Windows memory usage metric was collecting how much memory the process was using as prescribed, whereas the Linux memory usage metric was collecting the ‘virtual’ counter and not the correct ‘resident’ counter. I was initially told that this was by design but after some discussion, CA admitted this was a defect and swiftly added the correct counter to the probe.Previous Solutions:I have evaluated and used many monitoring tools, from open-source to enterprise-class solutions and everything in between. They all have good and bad points, but scalability and flexibility seem to be most discussed, followed by stability and security.CA UIM comes out on top very often as it excels in all four of the above criteria, and is also easy to deploy and comparably simple to operate.* Scalability: Addressed elsewhere.* Flexibility: Is achieved via the use of UIM’s REST API available for custom integrations and the ability to build custom monitoring probes using supplied SDKs.* Stability: Difficult to prove in a POC; however, I can testify that when implemented correctly with appropriate self-monitoring, the tool does not tend to fail without outside influence.* Security: The solution infrastructure can be connected securely and effectively hardened. The solution is fully multitenant compliant, which means inventory, metrics and events can be isolated between groups of operators. This is particularly useful for MSPs who allow customers to log on and view infrastructure status or service levels.Several products I have evaluated claim to be multitenant compliant, but are in fact only able to monitor multiple ‘customers’, but not segregate the event and metric data.CA UIM can be used as a standalone monitoring solution in many small- and medium-size organisations. It tends to be integrated into other CA products for large and enterprise-size organisations, where greater/granular application transaction monitoring is required, more in-depth network monitoring necessary and full service views are essential.Initial Setup:For an enterprise-class infrastructure monitoring tool, I would suggest that it is very straightforward to implement after some basic training.To paraphrase an unnamed CA UIM Sales guy, ‘When discussing CA UIM implementation times, we tend to talk in weeks and not months’. This was in response to a potential mid-size customer asking how quickly they could get up and running.For a moderately large and complex server and application monitoring solution, I would suggest that CA UIM would take at least 25% less time to implement over an equivalent IBM Tivoli solution.Implementation Team:I have been involved in both in-house and vendor team implementation scenarios over the years. On this occasion, I'm virtually the sole resource responsible for implementing a 10,000-server solution.It is likely, almost imperative, that someone new to CA UIM should seek some professional assistance during the design phase, either from the vendor or an independent consultant. Failing this, a CA UIM training course is advisable.As with all monitoring solutions, prior to implementation, make sure to perform a requirement-gathering exercise, encompassing topics such as 'Infrastructure Functionality', 'Security, Encryption & Resilience', 'Presentation & Reporting', 'Event Handling', 'Integration', as well as all the various types of monitoring such as ‘OS level’, ‘Application’, ‘Database’, ‘Storage & Virtualisation’, etc.The requirements under each of these headings would should be associated with one or more 'use cases', in order to validate functionality or compliance.Without the above, it is difficult to know if you have successfully implemented the solution, and what areas are lacking or needing improvement.ROI:The pricing model is modular and based upon level and type of monitoring by quantity.Other Advice:Create an initial design document to help plan your implementation and identify potential issues beforehand. This document will inevitably evolve throughout the implementation and will provide a reference and a guide.Disclaimer: I am a real user, and this review is based on my own experience and opinions. September 27, 2016
Rated 4 out of 5 by The UMP portal provides complete details of infrastructure monitoring without needing to use IM. Valuable Features:The UMP portal is easy to use and provides complete details of infrastructure monitoring, without needing to use IM. You can easily do a lot of monitoring configuration tasks.Improvements to My Organization:There is nothing we can't monitor with this product and do so in a very easy and efficient manner.Room for Improvement:Customer support is good, but sometimes needs bit of urgency from a CA engineer to look at the issue.Use of Solution:I have used it for six years.Stability Issues:I have not encountered any stability issues.Scalability Issues:I have not encountered any scalability issues.Technical Support:Technical support is 7/10.Previous Solutions:I have never used another solution.Initial Setup:Initial setup is quite easy. Installation and configuration both are straightforward. I’ve never found any complexity with it.Other Solutions Considered:Before choosing this product, I evaluated other options. Most of the other tools do not have this product’s most important features.Other Advice:Go for it, as it’s quite stable and many organizations are moving towards it from their old product.Disclaimer: I am a real user, and this review is based on my own experience and opinions. September 26, 2016
Rated 4 out of 5 by With the SLM feature, you can transform any collected metric into a Service Level Objective that affects a Service Level Agreement. Valuable Features:Custom Dashboard is one of the best features of the product because it allows you to bring great value to people who are not technical. It gives them visibility over their infrastructure and the ability to cross-reference that information with business data. It's also good for big screens to show the power of the product, providing a great vision of the orientated services.With the SLM feature, you can transform any collected metric into a Service Level Objective that affects a Service Level Agreement. You can then predict when your SLA will be below the specified marks.Improvements to My Organization:Since it supports a wide range of different monitoring technologies, it allowed us to turn off GUIs from other tools and consolidate them into it, making it a single console, plus the dashboards do a great job of showing us what is happening.Room for Improvement:With the increased amount of data it has to collect, a different approach to data storage would be nice, perhaps something similar to a NoSQL instead of a relational method. But this is something to be studied, of course C.A will choose a method that is capable of delivering performance and integrity.Use of Solution:We've been using it for almost three years now.Deployment Issues:No problems at all so far with deployment, but you just need to follow the documentation carefully.Stability Issues:No problems at all so far with stability, if you happen to have a problem, just open a support ticket and C.A will try to help you as fast as they can.Scalability Issues:Depending on the amount of data you intend to collect, the database to store it all may get large. Other than that, the product supports big numbers regarding scalability.Customer Service:Customer service is good, most of the times you get the answer you need really quick, it will have situations that you'll need to wait for a longer period for solution (cases that require development), but it gets resolved at some point.Technical Support:I hardly had any unsolved problem. They usually reply within SLA, but the solution may take some time depending on the difficulty of the problem.Previous Solutions:I’ve used other monitoring solutions before. I chose CA UIM because it’s pretty good at what it does, makes your life a lot easier with fast deployment options, and CA is always improving it a lot.Initial Setup:The initial setup was straightforward, really fast, and simple. It was just "Next-Next-Finish" for Windows installs or as simple as just answering some questions on Linux installs.Implementation Team:We implemented it ourselves. My advice is that you should always read the requirements and compatibility guides before implementing as it has everything you need for a smooth installation process. Don’t try and guess the OS and DB versions by yourself or try to use the latest releases. It may take some time for the last release support, but the product is usually up-to-date. Always read the manuals before going full hands-on with some probes because it can save you a lot of time.ROI:I have a rough estimate that the ROI is around 30%.Cost and Licensing Advice:You should always send your number of devices and other relevant information to a representative partner or CA directly, because CA UIM has some differentiated methods depending on what you have in your infrastructure, but they provide you with the correct questions so that you have the needed amount of licenses.Other Advice:The product is one of the best in the market. I can say that because of 10+ years of experience with monitoring solutions for infrastructure. Even more, it's better when you start talking about the enterprise level because of its great scalability. But this product is simple enough to be used by small-to-medium and medium-to-big companies. They offer also a free version called SNAP that anyone can try it out.Disclaimer: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer:My company is a CA partner and provides differentiated services using CA solutions as background to deliver value to our customers. August 1, 2016
Rated 4 out of 5 by Through action automation (using NAS and robot actions) we got reduced operational effort, improved operative tasks, and optimization of resources. Valuable Features:* Multitenancy* Easily skinnable* Third party integration* Simple and reusable elastic content portlets* Probe packages and probe deploymentImprovements to My Organization:Through action automation (using NAS and robot actions) we got reduced operational effort, improved operative tasks, and optimization of resources.Room for Improvement:I would like to see improvements in the maintenance mode area. I would like to set only a probe from a robot or group in maintenance or place profiles from probes in maintenance. Making a GUI with criteria such as selection by robot/hub/probe etc.Use of Solution:I've been using it for three years.Deployment Issues:No deployment issues encountered.Stability Issues:No stability issues encountered.Scalability Issues:No scalability issues encountered.Customer Service:We didn't use customer service.Technical Support:9/10 CA Support team is excellent we get from them issue resolution within a single interaction and anchoring alternative solution.Previous Solutions:Previously we had multiples tools to monitor IT infrastructure and other apps e.g ManageEngine to monitor databases, Nagios to monitor telco devices (switches, and routers, etc.) We switched to CA UIM because we had a lot of issues when we tried to correlate events and get unified metrics from our monitoring tools databases, in the same way we had maintain multiple tools and open tickets with multiples vendors.Initial Setup:Initial setup was straightforward. Installing and deploying software was very quick and easy. We have experience with similar tools implementation.Implementation Team:We did the full implementation in house.Other Solutions Considered:We also looked at OpsView and SCOM.Other Advice:Monitor governance and solution sizing are key topics to start solution implementation.Disclaimer: I am a real user, and this review is based on my own experience and opinions. July 17, 2016
Rated 4 out of 5 by It's a cohesive product we use for monitoring everything (network, server, apps, storage, etc). Valuable Features:The cohesiveness of the product. It's versatile and easy of use.We're monitoring servers, network devices, storage components, load balancers, phone systems, virtual infrastructure, applications, etc. The various SDKs are great and have also allowed us to write custom probes for anything else we've needed.Improvements to My Organization:Again, the ease of use and the administration, I'm a single UIM administrator, and I can administrate the whole product from reporting, systems monitoring, network monitoring, it's a very practical solution.Room for Improvement:Maybe a little bit more on the reporting side. It does integrate with a product called iReport, but that's very cumbersome to use. It's a very full featured product, but something you'd have to work with every day to fullyleverage.Stability Issues:Like with any big product, it's had it's ups and downs. The last few releases have been outstanding. The stability has really come along way in the last few years.Scalability Issues:We've increased the product's footprint twice and it's rose to the challenge each time. We've integrating multiple other companies that have been acquired with this product. It's just been a fantastic solution.Technical Support:The tech support has been very well. Sometimes it takes a little time, if it has to go thought the back end support. For the most part, very happy with it.Previous Solutions:We had numerous solutions. We had SolarWinds, we had WhatsUp Gold, we had a lot of different things like that. With CA UIM, we were able to roll all those into a single monitoring platform. It's not nine different products that are configured to work together, it's one cohesive central standard product.Initial Setup:We actually used a CA support to help us roll out the initial product, and it took the learning curve way down. I was able to watch and ask questions. I was really engaged in that process with them, so that when they left, and it was deployed, I was able to pick it up and I've done multiple deployments my own since then.Other Solutions Considered:When selecting a vendor I'm looking for: support, are they going to be there if I need them, the maturity (are they mature enough that it's not going to be all over the board), and consistency.I think I evaluated fifty different products before we went with CA UIM. It was just the out of the box functionality was there. They had probes for everything in our infrastructure. Linux, Windows, it works just as well on either. We have a heterogeneous environment. Everything was there.Other Advice:The deployment and everything went really well. The biggest feature we've seen is the ability to track availability. Availability reports, how's the product performing, not just up down like ping monitoring. We can get in there, we can pull metrics, wherever we need them, it's just very easy to use.It is probably an 8/10, just because there's always room for improvement. A solid eight because it's always been able to do anything we've asked of it. We've done custom integrations, written custom probes, and it's always there, anything we need to do, it's fully capable.Recommendation to peers: do your homework. Really get in there, really look, set up a sample. Again, I can not say enough the cohesiveness of the product. It's not multiple different piece meal products that have to be configured to work together, it's all one product, under the hood, and it does what it says it does.Disclaimer: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. June 21, 2016
Rated 4 out of 5 by We find that creating dashboards are simple and integrations work well Valuable Features:* Scalable monitoring* Integration of all monitoring on one tool.* Simplicity on creating dashboards.Improvements to My Organization:Optimizes delivery of managed IT services with CA Nimsoft Monitor.Room for Improvement:Implementations, operations and technology departments are benefiting most from this tool.Use of Solution:3 yearsDeployment Issues:Yes, at the first time of implementation, we encountered many issues with the tool, all due to a wrong configuration of the disks on database server.Stability Issues:Yes, it was unstable for couple months due to the main component that inserts the QoS data on Nimsoft database.Scalability Issues:NoCustomer Service:On scale from 1-5 (1=worst, 5=best), 4.Technical Support:On scale from 1-5 (1=worst, 5=best), 4.Previous Solutions:Yes, the main reason for change were high support costs and a difficult management tool.Initial Setup:It was complex, due to the configuration that we already had with another tool, implementing everything again took us longer than planned; it really is a difficult tool to configure, specifically in our infrastructure.Implementation Team:Vendor Team, the provider level is poor, finally was configured by a CA Engineer.Other Solutions Considered:CopperEgg, Splunk.Other Advice:Discuss whether it is feasible to do so through this tool, because the administration is complex, I recommend that due to the integrations with network monitoring, servers, SAN, VMware, etc., it's worth buying.Disclaimer: My company has a business relationship with this vendor other than being a customer:Nimsoft partner March 30, 2016
Rated 4 out of 5 by CA UIM Solution is very easy and fast to use, we use CA UIM for database, infrastructure and application monitoring Valuable Features:* CA UIM Solution is very easy and fast to use, it offers both agent-base and agent less monitoring options. UIM have lots of monitoring options that help us to manage our Enterprise heterogeneous monitoring demand.* Database monitoring - helps us with monitoring critical database instances. We have many different databases from various vendors -- Oracle, SQL, Sybase -- and UIM helps us with managing all of them in one place.* Infrastructure monitoring - Helps us to manage the data center, critical Ci's and v Center.* Application monitoring probes - we are using Middleware application probes for monitoring critical apps.*Improvements to My Organization:It helps us to monitor critical servers, applications services, etc. We have many databases, hundreds of probes, and thousands of applications. This tool helps us manage all these and gives us insight into what's going on in our infrastructure.Room for Improvement:There are several areas for improvement, among them are --* Reporting capability - We're unable to drill down to the specific data that we'd like. We're also not able to get some data, such as trends, that we want when trying to determine root causes of issues in our applications. This is particularly frustrating because we have so many applications that we use and depend on that we need to know with some certainty what the issues are affecting them.* End-to-end application monitoring probes function - We're quite large with over 500 probes, and there's no ability in UIM to monitor all of them through our many, many applications. We're relying too much on middleware applications to do this.Deployment Issues:There was no issue with the deployment.Stability Issues:There has been no issue with the stability.Scalability Issues:There have been no issues scaling it.Technical Support:I've used them many times, and they were OK.Initial Setup:It's very easy to implement and use. If you want to onboard devices and applications, it's just drag-and-drop. Very user friendly.Implementation Team:In-house.ROI:It has helped us cut manual efforts and reduced manpower. It's helped us with automation.Other Advice:This is very good product for monitoring as it has lots of functionalities and probes.Disclaimer: I am a real user, and this review is based on my own experience and opinions. March 6, 2016
  • 2016-10-30 T09:58:47.549-05:00
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