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BMC Continuous Support - technical support - for BMC Track-It!

Mfg. Part: LAFBF.0.0.00-MNT | CDW Part: 3466477 | UNSPSC: 81112201
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This item was discontinued on May 22, 2017.

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800.800.4239 Mon-Fri 7am-7:30pm CT

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800.800.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for BMC Track-It!
  • license
  • 1 license
  • phone consulting
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for BMC Track-It!
  • license
  • 1 license
  • phone consulting
  • 24x7
  • response time: 1 h
BMC Continuous Support provides comprehensive support 24 hours a day, 7 days a week, with a one clock-hour response time for Severity-1 issues.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Qty: 1 license
License Type: License
Software Title: BMC Track-It!

Header
Brand: BMC
Compatibility: PC
Manufacturer: BMC Software
Packaged Quantity: 1
Product Line: BMC Continuous Support

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 7:00 AM - 7:00 PM



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours

General
Installation Type: Locally installed

 
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6/23/2017 12:45:01 PM
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