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BMC Continuous Support - technical support - for BMC Asset Management - 1 y

Mfg. Part: LAV32.001.C1.1000 | CDW Part: 3750518 | UNSPSC: 81112201
$804.99Advertised Price
Lease Option ($23.75 /month) Lease Availability
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • for BMC Asset Management
  • 1 additional named user
  • volume
  • up to 50 licenses
  • phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for BMC Asset Management
  • 1 additional named user
  • volume
  • up to 50 licenses
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
BMC Continuous Support provides comprehensive support 24 hours a day, 7 days a week, with a one clock-hour response time for Severity-1 issues.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Qty: 1 additional named user
Software Title: BMC Asset Management

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Header
Brand: BMC
Compatibility: PC
Manufacturer: BMC Software
Packaged Quantity: 1
Product Line: BMC Continuous Support

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 7:00 AM - 7:00 PM



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: E-mail consulting



Service Type: Web support

General
Installation Type: Locally installed

Licensing
License Pricing: Volume
Pricing Level: Up to 50 licenses

Product Reviews
 
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6/24/2017 10:55:19 PM
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