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Avaya Call Management System (v. R17) - license

Mfg. Part: 272007 | CDW Part: 3750291 | UNSPSC: 43232703
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This item was discontinued on February 17, 2017.

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  • (v. R17)
  • license
  • 1 additional agent
  • volume
  • 101-250 licenses
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Product Overview
Main Features
  • (v. R17)
  • license
  • 1 additional agent
  • volume
  • 101-250 licenses
Designed for businesses with complex contact-center operations and high call volume, Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them.

Using a familiar Windows interface, call center managers can view data and receive customized threshold and exception alerts, all in real time. They can also view historical reports to help them analyze trends, establish performance benchmarks, and plan marketing or customer-service campaigns. These reports can be easily customized to suit the needs of the business. With easy access to real-time and historical data, managers can make faster, better informed decisions, for more effective contact-center operations.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Category: Internet & communication applications
Installation Type: Locally installed
Subcategory: Internet & communication - IP telephony

Header
Brand: Avaya
Compatibility: Unix
Manufacturer: Avaya Phone Systems
Packaged Quantity: 1
Product Line: Avaya Call Management System

Licensing
License Pricing: Volume
Pricing Level: 101-250 licenses

Software
License Category: License
License Qty: 1 additional agent
License Type: License
Version: R17

 
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5/26/2017 2:39:08 AM
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