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AppSense Software Subscription and Support Gold Corporate Support - technic

Mfg. Part: AM GSP 12 F | CDW Part: 2662125 | UNSPSC: 81112201
$10.99Advertised Price
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships today if ordered within 15 hrs 50 mins
  • Technical support
  • for AppSense Application Manager
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for AppSense Application Manager
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
The AppSense Subscription and Support program provides its members with the opportunity to benefit from the latest product releases, service packs, upgrades and technical support directly from AppSense. As a member of the program, this ensures your AppSense solution is completely up to date and delivering you the benefits you expect from a best-in-class software solution.

Membership to the program guarantees you remain up to date with the latest product functionality, whilst allowing you to log issues directly and be provided with quality technical expertise in order to resolve technical queries promptly and effectively. Regardless of whether you are a small, medium or large enterprise the AppSense Subscription and Support program delivers a professional level of support and service to keep your AppSense investment operating at maximum efficiency. The following pages outline your level of support, the processes involved in logging support requests, response times and further information on additional services available from AppSense.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: AppSense
Compatibility: PC
Manufacturer: AppSense
Model: Gold Corporate Support
Packaged Quantity: 1
Product Line: AppSense Software Subscription and Support

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 10 contacts



Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 2 hours
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 4 hours



Limitation: Severity level 4
Response Time: 6 hours



Service Type: E-mail consulting



Service Type: Web knowledge base access



Service Type: New releases update

Software
Software Title: AppSense Application Manager

 
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12/8/2016 12:10:43 AM
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