Tectia Premium 24x7 Support - technical support - for Tectia Server for IBM z/OS - 1 year
$6,651.99
Mfg # 25830-S2328
CDW # 7017801
| UNSPSC 81112201
Software Details
- Technical support
- phone consulting
- 24x7
- for Tectia Server for IBM z/OS
- 1 year
- response time: 4 h
Know your gear
Tectia Premium 24x7 Support Service is designed for the most demanding customers whose business operations and/or applications are highly dependent on the proper functioning of their Tectia security solutions.
Tectia Premium 24x7 Support Service offers fast response times via phone contact. Support cases receive prioritized responses and escalations from expert support engineers. Regular customer contact is essential for reviewing the current cases, case history, and support requirements. Tectia conducts regular review meetings in order to ensure high customer satisfaction - a proactive approach that ensures that customers receive product information.
For Tectia guardian hardware appliance, the Premium 24x7 Support Service comes with free unit replacement within 5 days in case of hardware failure.
Tectia Premium 24x7 Support Service offers fast response times via phone contact. Support cases receive prioritized responses and escalations from expert support engineers. Regular customer contact is essential for reviewing the current cases, case history, and support requirements. Tectia conducts regular review meetings in order to ensure high customer satisfaction - a proactive approach that ensures that customers receive product information.
For Tectia guardian hardware appliance, the Premium 24x7 Support Service comes with free unit replacement within 5 days in case of hardware failure.