Rubrik Premium Support Services Plan - extended service agreement - shipment

Customer may submit service requests via web, phone or email 24x7x52. Rubrik will respond to Customer's service requests within the response times in the Response Time Table below.

For Defects requiring Spare replacement, Rubrik will deliver Spare(s) to Customer by the Next Business Day (NBD, defined below), if the Defect is diagnosed and ordered before shipment cutoff time, or the following business day if diagnosed and ordered after the cutoff time on a NBD priority basis. At Rubrik's expense, Customer will return the defective part within fourteen days of receipt of the Spare(s). Customer will pay Rubrik's invoice for defective parts that are not returned in a timely manner.

During the Term, Rubrik shall make available any patch releases, "bug" fixes, and software and firmware maintenance updates for the Software. This does not include major new features or upgrades. Rubrik will support the current and previously released version of Software.