- Technical support
- for RSA Security Analytics Network Monitoring & Forensics
- perpetual license
- 1 TB capacity
- Tier 1
- phone consulting
- 1 month
- response time: 2 h
Telephone and E-mail Support is a technical support for your technical issues is available during 8am to 5pm, your local time, Monday through Friday. Their state-of-the-art support centers are staffed with highly qualified technical support engineers with experience in RSA software and hardware technologies.
You will have 24 x 7 access to SecurCare Online (SCOL) their on-line e-support center. SCOL provides web support, including on-line case management and an extensive knowledge base. Also, you receive a subscription to RSA SecurCare Notes, which impart support information proactively and help mitigate risk.
As a RSA customer, your entitlements include patches, maintenance and major releases of software updates and upgrades, which keep your systems current and protect your security investment.