PrimeSupport Enterprise - technical support - for WebShield E-ppliance 120 - 2 years

You rely on your information systems to complete the transactions critical for business success. Because it is your job to make sure your information systems run smoothly, you select the best products. Network Associates' PrimeSupport program is essential for making the most of your investment in Network Associates' products. This program gives you the technical support that's necessary to ensure that your product is installed correctly and is working properly. PrimeSupport offers a choice of KnowledgeCenter, Connect, Priority, and Enterprise options to meet your information availability needs.

PrimeSupport Enterprise offers personalized, round-the-clock proactive support from an assigned technical support engineer for Network Associates' products deployed in the most business-critical information systems. You'll enjoy a relationship with a support professional from NAI's elite Enterprise support team, who is familiar with your Network Associates product deployment and support history, and who will proactively contact you to ensure you have the installation and functionality knowledge needed for optimal product performance. By staying in touch, PrimeSupport Enterprise professionals help to prevent problems before they occur. But if an emergency should arise, the response charters provide peace of mind that assistance is on the way.