Quick tech specs
- Protects your investment and adds value with increased reliability
- Electronic and Physical service sub type for your convenience and ease of operation
- Next Business Day
- 1 Year service duration to ensure maximum dependability and accurate results
- Phone Support service included to resolve your problems
- Parts service characteristics for better usability and increased efficiency
- Parts service response time for better accommodation with maximum reliability
Know your gear
Improve system availability with continual software enhancements and outstanding responsiveness
Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.
Premier Support:
- Improves solution uptime and expedites issue resolution by augmenting your internal technical resources with video collaboration specialists
- Enhances your investment in internal IT resources with access to technical telephone support and the Polycom online support portal
- Certified Service Partners are authorized to provide the complete solution and are integral to the overall success of your collaboration solution