Micro Focus Business Support - technical support (renewal) - for Directory
Mfg # 566-MNT-P-US
CDW # 1288979
| UNSPSC 81112201
Software Details
- Technical support (renewal)
- 100 users
- ESD
- 1 year
- response time: 1 h
- United States
- for Directory and Resource Administrator
- volume
- phone consulting
- 24x7
- English
Know your gear
A key component of every serious business strategy is knowledgeable and responsive technical support. NetIQ offers this technical support plan to meet the needs of a wide range of customer organizations.
Premium Care provides all the features of Essential Care (telephone support, e-mail support, four named contacts, eSupport features including access to the NetIQ Knowledgebase, Product Community Website, Community Newsgroups, Notification Service, and a Quarterly Technical Product Newsletter, along with all product upgrades/updates) with the addition of 24x7 support for critical issues, a designated toll-free number, ten named contacts, priority routing of issues, expedited e-mail support, and remote diagnostics.
Premium Care provides all the features of Essential Care (telephone support, e-mail support, four named contacts, eSupport features including access to the NetIQ Knowledgebase, Product Community Website, Community Newsgroups, Notification Service, and a Quarterly Technical Product Newsletter, along with all product upgrades/updates) with the addition of 24x7 support for critical issues, a designated toll-free number, ten named contacts, priority routing of issues, expedited e-mail support, and remote diagnostics.