Magic Service Desk Enterprise Edition (v. 7.5) - upgrade license - 1 user
Mfg # MSXCAE-DE
CDW # 452772
| UNSPSC 43232801
Know your gear
Magic Service Desk Enterprise Edition provides all of the tools necessary to manage enterprise support proactively. Managers of IT departments will find that Magic Service Desk Enterprise Edition deploys enhanced capabilities to fully customize aspects of the internal and external support process to quickly meet today's and tomorrow's business needs.
As a best-of-breed technology, Magic Service Desk Enterprise Edition is the first browser-based product to achieve the Pink Verify certification for ITIL compatibility, making it fully compliant with accepted best practices for IT services around the globe. Where other help desk solution providers offer a toolkit that requires IT organizations to essentially build their own applications, Magic comes complete with all functionality required to deploy an enterprise-level service desk. Many help desk companies claim to have integrated problem resolution tools. This "integration" typically is little more than the ability to launch a third-party application. Actual integration requires a great deal of configuration. Magic is the first and only provider that both develops and delivers a tightly integrated service desk solution with a fully functional desktop management suite, remote control capabilities, event management, change and configuration and network management solutions.
Perhaps the most exciting feature of Magic Service Desk Enterprise Edition is that its powerful technology can be customized to meet specific business requirements. Magic includes drag-and-drop customization technology that provides IT managers with unlimited freedom to modify the product to reflect their organization's dynamic business processes. As an enhanced benefit, users can access this functionality through a browser, allowing them to customize their product and service from anywhere, anytime and unlike most products, no programming, web development applications or expensive consulting is required to make this happen. For the first time, IT managers can leverage a common repository of service events and business logic just by using a browser. This highly customizable interface has a Microsoft Windows look and feel that makes it easy to learn and use. Additionally, Magic's functionality and scalable architecture ensure that your service desk will easily keep pace with your business needs.
As a best-of-breed technology, Magic Service Desk Enterprise Edition is the first browser-based product to achieve the Pink Verify certification for ITIL compatibility, making it fully compliant with accepted best practices for IT services around the globe. Where other help desk solution providers offer a toolkit that requires IT organizations to essentially build their own applications, Magic comes complete with all functionality required to deploy an enterprise-level service desk. Many help desk companies claim to have integrated problem resolution tools. This "integration" typically is little more than the ability to launch a third-party application. Actual integration requires a great deal of configuration. Magic is the first and only provider that both develops and delivers a tightly integrated service desk solution with a fully functional desktop management suite, remote control capabilities, event management, change and configuration and network management solutions.
Perhaps the most exciting feature of Magic Service Desk Enterprise Edition is that its powerful technology can be customized to meet specific business requirements. Magic includes drag-and-drop customization technology that provides IT managers with unlimited freedom to modify the product to reflect their organization's dynamic business processes. As an enhanced benefit, users can access this functionality through a browser, allowing them to customize their product and service from anywhere, anytime and unlike most products, no programming, web development applications or expensive consulting is required to make this happen. For the first time, IT managers can leverage a common repository of service events and business logic just by using a browser. This highly customizable interface has a Microsoft Windows look and feel that makes it easy to learn and use. Additionally, Magic's functionality and scalable architecture ensure that your service desk will easily keep pace with your business needs.