BlackBerry CylancePROTECT + Advantage Support
Know your gear
Advantage Support plays a role in the ongoing success of your cross-platform EMM solution. Optional services help further your objectives with support, tools, oversight and more.
•24x7x365 global access to Level 1 Associates
•2-hour response time for high severity issues
•5 Named Contacts
•BlackBerry Software Assurance for perpetual licenses
•Access to knowledge and productivity tools via myAccount Portal2
•Web-based training included
•Monthly BlackBerry Spark Customer Newsletter
•Monthly Technical Webcast
Optional Services
Tailor your service to align to the level of assistance, expertise, and resolution time your business requires by purchasing optional services:
•Technical Account Manager (TAM)
•On-site Support (Tech to Site)
•Additional Named Contacts
Enhance your purchase
Terms and Conditions
These services are considered Third Party Services, and this purchase is subject to CDW’s Third Party Cloud Services Terms and Conditions, unless you have a written agreement with CDW covering your purchase of products and services, in which case this purchase is subject to such other written agreement.
The third-party Service Provider will provide these services directly to you pursuant to the Service Provider’s standard terms and conditions or such other terms as agreed upon directly between you and the Service Provider. The Service Provider, not CDW, will be responsible to you for delivery and performance of these services. Except as otherwise set forth in the Service Provider’s agreement, these services are non-cancellable, and all fees are non-refundable.