Cisco Unified Contact Center Express PREMIUM (v. 6.0) - license - 1 seat
Mfg # CCX-60PRE-SEAT1
CDW # 1518361
Know your gear
Cisco Unified Contact Center Express - an integral component of the Cisco Unified Communications System - offers an integrated, full-featured solution for managing customer contacts with all the benefits of the converged Cisco Unified IP Telephony architecture.
Cisco Unified Contact Center Express helps customers move into the next phase of customer contact - beyond today's contact center to a Customer Interaction Network, a distributed, IP-based customer-service infrastructure that comprises a continuously evolving suite of innovative, multichannel services and customer-relationship-management (CRM) applications. These services and applications provide premium responsiveness and streamlined customer exchanges to help your organization deliver superior customer service. A Customer Interaction Network extends customer-service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction and leading to better customer experience.
The Cisco Unified Contact Center Express Premium product integration with your enterprise's customer database can ensure that the optimal routing decisions are made; the application can give agents extensive information on a per-contact basis through a CRM or other application screen pop.
Cisco Unified Contact Center Express Premium adds the ability to have true, sophisticated, fully automated self-service applications integrated with your agent-assisted contact interaction management. This critical feature helps enable significant cost reduction on a per-contact basis and provides significant flexibility in handling customer contacts.
Cisco Unified Contact Center Express helps customers move into the next phase of customer contact - beyond today's contact center to a Customer Interaction Network, a distributed, IP-based customer-service infrastructure that comprises a continuously evolving suite of innovative, multichannel services and customer-relationship-management (CRM) applications. These services and applications provide premium responsiveness and streamlined customer exchanges to help your organization deliver superior customer service. A Customer Interaction Network extends customer-service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction and leading to better customer experience.
The Cisco Unified Contact Center Express Premium product integration with your enterprise's customer database can ensure that the optimal routing decisions are made; the application can give agents extensive information on a per-contact basis through a CRM or other application screen pop.
Cisco Unified Contact Center Express Premium adds the ability to have true, sophisticated, fully automated self-service applications integrated with your agent-assisted contact interaction management. This critical feature helps enable significant cost reduction on a per-contact basis and provides significant flexibility in handling customer contacts.