Cisco Unified Contact Center Express PREMIUM (v. 10) - license - 25 seats

Mfg.Part: CCX-10-25P | CDW Part: 3249578 | UNSPSC: 43232805
Product Details
  • (v. 10)
  • license
  • 25 seats
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Cisco Unified Contact Center Express PREMIUM (v. 10) - license - 25 seats
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Main Features
  • (v. 10)
  • license
  • 25 seats
Cisco Unified Contact Center Express meets the needs of departmental, enterprise branch, or small to medium-sized companies that need easy-to-deploy, easy-to-use, highly available and sophisticated customer interaction management for one to 300 agents. It is designed to enhance the efficiency, availability, and security of customer contact interaction management by supporting a highly available virtual contact center with integrated self-service applications across multiple sites secured with Cisco Security Agent.

Its support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment.

Cisco Unified Contact Center Express Premium is ideal for full-featured formal call centers req