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Based on the Cisco Unified Communications appliance platform model, Cisco Unified Communications Manager Business Edition 5000 supports the world-class Cisco Unified Communications Manager media processing (voice and video calling and mobility) engine and Cisco Unity Connection unified messaging application. The applications are preloaded on the highly reliable one-rack unit (1RU) Cisco media convergence server platform. The software preloaded on the server consists of a single firmware image that includes the underlying server operating system as well as the media processing and unified messaging applications. By using a common set of system management and serviceability tools across the operating system and the applications, the Cisco Unified Communications Manager Business Edition 5000 platform provides a consistent interface to streamline the ongoing management and operation of the system.