Cisco SMARTnet Enhanced extended service agreement

SMARTnet provides enhancement and maintenance support resources during the operational lifetime of your Cisco networking device. SMARTnet augments the resources of your operations staff; it provides them with access to a wealth of expertise, both on line and via telephone, the ability to refresh their system software at will, and a range of hardware advance replacement options.

SMARTnet Enhanced offers the core entitlements of SMARTnet, plus, delivery of advanced replacement hardware from 9am to 5pm (local time), Monday to Friday within 4 hours.