Cisco Intelligent Contact Management Enterprise Edition - license - 1 user

Cisco IP Communications is a comprehensive system of powerful, enterprise-class solutions - including IP telephony, unified communications, IP video and audio conferencing, and contact center - that is enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data). Cisco IP Communications can increase your organization's competitive advantage and deliver measurable return on investment (ROI) by improving efficiency, boosting productivity, and enhancing customer loyalty. Cisco Intelligent Contact Management (ICM) Enterprise Edition - an integral component of the Cisco IP Communications system - delivers an integrated suite of capabilities that enables your business to deploy a single solution that transparently blends multiple communication channels while easing the transition from a traditional automatic call distributor (ACD) to an IP-based ACD.

The Cisco ICM Enterprise Edition is a strategic platform that enables customers to move into the next phase of customer contact - beyond today's Contact Center to a Customer Interaction Network. The Customer Interaction Network is a distributed, IP-based customer service infrastructure that comprises a continuously evolving suite of innovative, multi-channel services and customer relationship management applications. These services and applications provide enhanced responsiveness and streamlined customer exchanges to help your organization deliver superior customer service. A Customer Interaction Network extends customer service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction.