CDW NET & SEC CHASSIS CONFIG BUN-PM1 (CDW Configuration Services)
Mfg # NET&SEC PM1 BUN
CDW # 4567468
Know your gear
In evaluating this Service please review the SCOPE OF ENGAGEMENT (“SOE”) detailed here in the “Product Overview” section. Your order of this Service indicates your acceptance of all terms and conditions specified in the SOE set forth in Product Overview section.
SCOPE OF ENGAGEMENT
This SCOPE OF ENGAGEMENT (“SOE”), together with the Agreement between the CDW entity selling the Services described herein (“Seller”) and the customer ordering such Services (“Customer”) shall be deemed to be a contract upon Seller’s acceptance of Customer’s order.
SELLER RESPONSIBILITIES
Includes the following tasks:
• Create and manage project configuration schedule and communication.
• A project manager will coordinate recurring status calls as needed.
• All equipment required for install will be unboxed.
• All equipment will be thoroughly inspected for physical damage or blemishes.
• Any defective components will be replaced from CDW’s inventory.
• All installed components will be tested for basic functional operation.
• If applicable the IOS/System software will be upgraded/downgraded to the specified version (may require vendor support contract to qualify for update).
• If applicable customer provided configuration file will be uploaded to the device (configuration file must be for the same model of hardware).
• If applicable the configuration file will be modified based on site specific variables (ex: IP, host name, subnet mask).
• Configured device will receive up to two custom tags.
• If applicable a Data Capture will be performed of any pertinent information.
• If applicable equipment will be made available for remote access via customer VPN device for network validation and further customization (requires optional VPN service).
• All equipment will undergo a 12-hour burn-in.
• All configurations will undergo a comprehensive Quality Control process.
• Status updates regarding device shipments to be provided.
• The successfully configured network or security device will be re-boxed for shipment.
CUSTOMER RESPONSIBILITIES
Includes the following tasks:
• Customer will provide network configuration information, working configuration files or filled out questionnaire as needed.
• Customer may send configuration file(s) via FTP or RMA.
ASSUMPTIONS
•Seller will have the configuration information uploaded and stored on secure servers.
•Seller will apply the configuration and report any errors back to customer before it is cleared for deployment.
•Seller will archive all outdated or unused configuration files for future use and store for one year. After one year of storage, they will be deleted from Seller’s database.
• Seller’s Account Manager will create install configuration and include service EDC(s).
• Seller’s Account Manager will enter specific any additional instructions in to the Installation Notes on the order
OUT OF SCOPE
• Network or Security device over 10U form factor
• Any performance tuning, system optimization or similar activities
• Design or consulting assistance
• Performing any Services not specified herein
SERVICES FEES
The fees due under this SOE include fees for Services and related expenses, as specified in the applicable order
PROJECT-SPECIFIC TERMS
• Any single Netcom device (up to 10U form factor), and its supported hardware options.
• The IOS/Firmware/System Software update(s) must be supported by the hardware manufacturer.
• Any changes to this SOE shall require a Change Order executed by both parties
CONTACT PERSON
Each party will appoint a person to provide approvals/decisions (“Contact Person”)
TERMS AND CONDITIONS
This SOE sh
SCOPE OF ENGAGEMENT
This SCOPE OF ENGAGEMENT (“SOE”), together with the Agreement between the CDW entity selling the Services described herein (“Seller”) and the customer ordering such Services (“Customer”) shall be deemed to be a contract upon Seller’s acceptance of Customer’s order.
SELLER RESPONSIBILITIES
Includes the following tasks:
• Create and manage project configuration schedule and communication.
• A project manager will coordinate recurring status calls as needed.
• All equipment required for install will be unboxed.
• All equipment will be thoroughly inspected for physical damage or blemishes.
• Any defective components will be replaced from CDW’s inventory.
• All installed components will be tested for basic functional operation.
• If applicable the IOS/System software will be upgraded/downgraded to the specified version (may require vendor support contract to qualify for update).
• If applicable customer provided configuration file will be uploaded to the device (configuration file must be for the same model of hardware).
• If applicable the configuration file will be modified based on site specific variables (ex: IP, host name, subnet mask).
• Configured device will receive up to two custom tags.
• If applicable a Data Capture will be performed of any pertinent information.
• If applicable equipment will be made available for remote access via customer VPN device for network validation and further customization (requires optional VPN service).
• All equipment will undergo a 12-hour burn-in.
• All configurations will undergo a comprehensive Quality Control process.
• Status updates regarding device shipments to be provided.
• The successfully configured network or security device will be re-boxed for shipment.
CUSTOMER RESPONSIBILITIES
Includes the following tasks:
• Customer will provide network configuration information, working configuration files or filled out questionnaire as needed.
• Customer may send configuration file(s) via FTP or RMA.
ASSUMPTIONS
•Seller will have the configuration information uploaded and stored on secure servers.
•Seller will apply the configuration and report any errors back to customer before it is cleared for deployment.
•Seller will archive all outdated or unused configuration files for future use and store for one year. After one year of storage, they will be deleted from Seller’s database.
• Seller’s Account Manager will create install configuration and include service EDC(s).
• Seller’s Account Manager will enter specific any additional instructions in to the Installation Notes on the order
OUT OF SCOPE
• Network or Security device over 10U form factor
• Any performance tuning, system optimization or similar activities
• Design or consulting assistance
• Performing any Services not specified herein
SERVICES FEES
The fees due under this SOE include fees for Services and related expenses, as specified in the applicable order
PROJECT-SPECIFIC TERMS
• Any single Netcom device (up to 10U form factor), and its supported hardware options.
• The IOS/Firmware/System Software update(s) must be supported by the hardware manufacturer.
• Any changes to this SOE shall require a Change Order executed by both parties
CONTACT PERSON
Each party will appoint a person to provide approvals/decisions (“Contact Person”)
TERMS AND CONDITIONS
This SOE sh