The way organizations build and consume technology is changing at an unprecedented rate. The line between personal and corporate ownership of IT infrastructure is blurring - communication among individuals and groups has become instantaneous and collaborative. In parallel, the deployment and ownership of critical business systems are undergoing a revolution as SaaS and Cloud applications form a greater proportion of the IT portfolio. These developments and expectations bring challenges to IT support teams - and requirements for IT service management systems.
BMC Remedyforce Service Desk represents a cost-effective, contemporary, and best-practice response to the challenges of delivering high-quality service support.