Avaya Call Reporting Skills Based Routing Agent Bundle - license - 1 concurrent user

You can't manage what you can't measure, and Avaya Call Reporting is an application that lets you track and report on each employee's progress. It was created with customers in mind, understanding that they want more detail, gathered in an easier way, all while spending less money. Avaya Call Reporting looks at a call from the base level. Meaning Avaya Call Reporting can give you true reporting from start to finish. With this cradle-to-grave reporting and tracking, you can see all the details of inbound, outbound, and internal calls made within your business. Avaya Call Reporting offers up extensive detail of every call by providing ringing, talking, queue, hold and transfer events for all the play-by-play details from start to finish.