- Technical support
- for Symantec Managed PKI User Seats
- Symantec Buying Programs : Academic
- level A (5-249)
- phone consulting
- 3 years
Platinum Support is designed for organizations that require fast, around-the-clock access to support. Agents are available during normal regional business hours (Monday - Friday) and are also accessible after hours for critical business situations. This includes 24 x 7 Web-based support options and the Symantec Security Response Alerting Service, so you will be the first to know when the next major virus or Denial of Service Attack (DOS) strikes.