Mitel ShoreCare Enterprise Service Program - extended service agreement - 1
Mfg # 95112
CDW # 1800567
Quick tech specs
- Extended service agreement
- 1 year
- response time: NBD
- replacement
- business hours
Know your gear
Comprehensive support strategy includes telephone technical support, hardware replacement, access to software upgrades plus administrator and end user training, Enterprise Service Program combines all these elements into a convenient annual support agreement.
Technical support engineers are ready to answer the most complex technical questions 24 hours a day, seven days a week. These experienced and highly trained technicians are eager to help whether you're dealing with a mission-critical problem or simply want to check product configuration.
Software upgrades keep your company on the leading edge of technology. When new software is released, the detailed notes explaining the new features help you decide the best time to do the upgrade. Software files and documentation can be downloaded, at your convenience, from the Mitel web site. Mitel's technical support team is available to answer any questions that may arise.
Your unique password lets you access exclusive areas of the Mitel web site where you can view product documentation, technical notes and answers to frequently asked questions.
Live web-based training sessions make it easy for your staff and system users to learn how to use the many features in your Mitel Pure IP Unified Communications system. Eight seats in Mitel's System Administrator course and sixteen seats in Mitel's web-based, instructor-led end user training course are included in your ShoreCare Enterprise Service agreement.
Technical support engineers are ready to answer the most complex technical questions 24 hours a day, seven days a week. These experienced and highly trained technicians are eager to help whether you're dealing with a mission-critical problem or simply want to check product configuration.
Software upgrades keep your company on the leading edge of technology. When new software is released, the detailed notes explaining the new features help you decide the best time to do the upgrade. Software files and documentation can be downloaded, at your convenience, from the Mitel web site. Mitel's technical support team is available to answer any questions that may arise.
Your unique password lets you access exclusive areas of the Mitel web site where you can view product documentation, technical notes and answers to frequently asked questions.
Live web-based training sessions make it easy for your staff and system users to learn how to use the many features in your Mitel Pure IP Unified Communications system. Eight seats in Mitel's System Administrator course and sixteen seats in Mitel's web-based, instructor-led end user training course are included in your ShoreCare Enterprise Service agreement.