MobileIron Annual Maintenance with Standard Support - technical support (re
Technical support (renewal)
for Enterprise Mobility Management Gold Bundle
MobileIron Annual Maintenance with Standard Support - technical support (re is rated 3.5 out of 5 by 2.
Rated 2 out of 5 by MobilityEng3718 from Apps can be deployed to store devices with more ease but there was an ActiveSync issue during deploymentValuable Features:High Availability on Core and Sentry, Apple DEP support, MAM, and the BYOD Portal are valuable.Improvements to My Organization:Corporate-owned and employee-owned devices can be enrolled from the same BYOD Portal. In-house app distribution allows retail apps to be deployed to store devices with more ease.Room for Improvement:Reporting and custom reporting, containerization, more readable and assessable documentation, better technical support and better trained staff.Use of Solution:2.5 yearsDeployment Issues:Yes. ActiveSync issue.Stability Issues:Yes. Certain profiles are not getting pushed that rendered app distributionScalability Issues:None encountered.Customer Service:7.5 out of 10Technical Support:6.5 out of 10Previous Solutions:Yes. Agreement issue with preferred product was the reason for change.Initial Setup:Not quite. Technical questionnaire/reference can be done better so firewall rules can be implemented more smoothly. The server setup that BYOD Portal resides on is not supported by MobileIron and caused support issues such as vulnerability patches, configuration, etc.Implementation Team:Both via Webex sessions. The level of expertise from the vendor team is 8 out of 10.ROI:I don't know what the ROI is.Other Solutions Considered:AirWatch, Absolute, and McAfee MDM were also evaluated.Other Advice:Clearly list goals or objectives, compare products, interview vendors and ask intelligent questions that may be related to problems or challengesDisclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2014-12-18
Rated 5 out of 5 by Director2321 from Accessing documents on your mobile while traveling is essential but screen share suppport could be helpful.Valuable Features:MobileIron AppConnect (geting access to internal resources Exchange, File Server, etc.) thru Sentry without VPN.Improvements to My Organization:Accessing documents on your mobile while traveling is essential.Room for Improvement:Screen share suppport for all platforms could be helpful for helpdesk.Use of Solution:2 years.Deployment Issues:No.Stability Issues:No.Scalability Issues:No.Customer Service:4 out of 5.Technical Support:3 out of 5.Previous Solutions:No, I did not.Initial Setup:It was straightforward. The infrastructure consists of virtual appliances which are very easy to deploy and setup.Implementation Team:An in-house team.Other Solutions Considered:Symantec, Zenprise (now Citrix).Other Advice:Focus onto the planning phase of the implementation. Prepare a list of your requirements regarding the restrictions (passcode, secure data access), use cases, what type of resources would your users like to acces from their mobile device. Per device and per user licensing are available, so you can decide which is the best for you.There are two type of implementation available: Connected Cloud and On-premise. In the first scenario MobileIron is responsible for the availability, the backup and the version upgrades of the Core. Make groups by the type of users and use active directory groups for assigning configs and policies. Prepare a list of the platforms you would like to support. Ask for a 30-day evaluation from MobileIron and check that it meets with your expectation and requirements. Mobileiron provide 0 day support for new versions of IOS, Android and Windows Phone. It is possible to create dynamic groups of configs and policies as per the user AD group membership and by device properties (platform, OS version, screen size,… more than 240 filter properties can be used)Disclaimer: My company has a business relationship with this vendor other than being a customer:We are Gold level reseller partner of MobileIron.