Magic Total Service Desk Magic Surveyor - box pack - 1 unit

It's finally here. Magic Solutions announces the ability to provide customized random surveys. Magic Surveyor add-on provides the ability to distribute random surveys for closed tickets. This add-on is designed to allow the user to define the random distribution as well as the template for one to many types of surveys. For example, a company may want 20% of the random surveys to go to their clients with the highest severity code. They can choose their own distribution by client, subject, escalation, or even group and staff. Functionality to control the number of surveys a client receives within a specified timeframe is also included. This will ensure that a client does not receive multiple surveys too close together.