- Extended service agreement (renewal)
- advance parts replacement
- 5 years
- response time: NBD
- for FortiGate 2500E
Customers who need round-the-clock access to mission critical support services will find that 24x7 comprehensive support meets their requirements. In addition to online ticket access and online chat, 24x7 includes telephone support at any time day or night. 24x7 also includes an advanced exchange hardware replacement RMA benefit so that customers can sustain high levels of availability.