Cisco Unified Computing Mission Critical Support Service extended service agreement - 1 year - on-site
Mfg # CON-UCM7-B66251
CDW # 2505148
Quick tech specs
- Extended service agreement
- 1 year
- 24x7
- for P/N: N20-B6625-1-RF
- parts and labor
- on-site
- response time: 4 h
- N20-B6625-1-WS
Know your gear
Cisco Unified Computing Mission Critical Support Service helps you protect your business operations by maintaining the stability and availability of your business-critical unified computing environment, while helping you to realize the full value of your investment. This service delivers personalized technical account management, expedited technical support, and expert field support engineering for your Cisco Unified Computing System (UCS).
The Mission Critical Support Service provides a designated technical account manager (TAM) who acts as a strategic resource to help assure your unified computing environment runs at peak efficiency, while adhering to your business computing strategy and requirements. Should a problem arise that threatens business continuity, the TAM provides crisis management leadership, and your IT staff gets expedited access to Cisco's award-winning Technical Assistance Center (TAC). If you require expert field support to implement proactive and remedial changes, the field support engineering option provides an engineer with deep technical expertise who implements changes remotely or onsite. Additionally, you receive all the features of the Cisco Unified Computing Support Service, including triage support for third-party software and parts replacement in as little as two hours. When your unified computing environment is crucial to your business, the Cisco Unified Computing Mission Critical Support Service provides the personalized, expert help you need to accelerate problem remediation and help minimize downtime.
The Mission Critical Support Service provides a designated technical account manager (TAM) who acts as a strategic resource to help assure your unified computing environment runs at peak efficiency, while adhering to your business computing strategy and requirements. Should a problem arise that threatens business continuity, the TAM provides crisis management leadership, and your IT staff gets expedited access to Cisco's award-winning Technical Assistance Center (TAC). If you require expert field support to implement proactive and remedial changes, the field support engineering option provides an engineer with deep technical expertise who implements changes remotely or onsite. Additionally, you receive all the features of the Cisco Unified Computing Support Service, including triage support for third-party software and parts replacement in as little as two hours. When your unified computing environment is crucial to your business, the Cisco Unified Computing Mission Critical Support Service provides the personalized, expert help you need to accelerate problem remediation and help minimize downtime.