Avaya Aura Contact Center Networked Nodal Voice (v. R6) - license - 1 additional agent

Go beyond phone calls - let customers reach you via text, IM, email, or chat with Avaya Aura Contact Center. Leverage this complete, multichannel contact center solution to match callers with appropriate resource every time they contact you. Give your agents the context, both real-time and historical, to deliver a differentiated customer experience. Reduce your expenses by using lower-cost channels. And consistently deliver a unified, efficient, and highly personalized experience that builds your brand and customer loyalty.