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Solutions & Services > Configuration


What Are Configuration Services?

No one likes to sacrifice productivity by taking talented in-house I.T. staff away from mission-critical projects to load software on new PCs, tweak systems to conform to network standards, or repackage defective equipment to return to the technology provider.

Instead, imagine being able to open your delivery and unwrap the “perfect” technology solution, already preconfigured to your exact specifications and ready to plug and play.

That’s exactly what happens when you rely on our Configuration Services to help you build a preconfigured solution in our state-of-the-art, ISO 9001:2000–certified Configuration Center.

Virtual Tour: Configuration Center

  • Watch our technicians custom-configure
    a server rack.
    View now »
Configuration Center

What Comprises Configuration Services?

Hardware Configuration Services

We can install the key components you need: memory, hard drives, ROM drives, NIC cards, modems, video cards, and other peripherals into your desktop PCs, notebooks, printers, smartphones, and mobile carts.

Software Configuration Services

Simplify software deployment by having us install your operating system software and applications—and configure the settings to your exact requirements—all prior to shipping.

Rack Configuration Services

Our certified technicians can mount and configure your network equipment, including servers, blade servers, routers, switches, and cabling, into a rack structure before shipping.

BIOS and Firmware Configuration Services

We will perform a BIOS or Firmware update on the system component (computer system board, remote management processor, network controller device, array controller device, etc.). Systems will be shipped with the latest or specified firmware revision.

Custom Imaging Services

Save precious staff time and resources. We can preload your custom images onto your systems so that all personal settings, software, and hardware are ready for deployment when the equipment arrives at your door.

Broadband Device Activation Services

We can activate wireless devices in handheld and computer systems prior to shipping so you can be online and on‑the‑go right away.

Asset Management Services

Keeping track of your IT infrastructure can be a difficult endeavor; our customized asset tagging makes it simple. We can label every piece of hardware with a unique asset number, which can be easily tracked online in your Account Center.

Laser Etching Services

We will laser etch logos and/or other information onto a smartphone, MP3 player, or notebook computer.

Note: Not all product surfaces will support laser etching.

Burn-In and Diagnostics Services

We can test your hardware devices and run diagnostics so that you can be confident they operate properly.

Getting Started with Configuration Services

Your CDW Account Manager and certified specialists are ready to assist you with every phase of choosing and leveraging the right solution for your IT environment. Our approach includes:

  • An initial discovery session to understand your goals, requirements, and budget
  • An assessment review of your existing environment and definition of project requirements
  • Detailed vendor evaluations, recommendations, future design and proof of concept
  • Procurement, configuration, and deployment of the final solution
  • Ongoing product lifecycle support

Configuration Partnerships and Certifications

CDW is recognized as an award‑winning national IT services and solutions provider. Our strong partnerships with the industry’s top technology manufacturers ensure that we have the knowledge and expertise to meet your toughest organizational challenges. Here is how we do it:

  • Ability to perform 3,500 custom configurations in a 24-hour period
  • Strong partnerships with industry-leading manufacturers
  • Apple Certified Help Desk Specialist (ACHDS)
  • Apple Certified Systems Administrator (ACSA)
  • Apple Certified Technical Coordinator (ACTC)
  • Awarded high-level security clearance to service branches of the United States Government
  • BlackBerry Check-Point Certified Security Administrator (CCSA)
  • Certified Novell Administrators (CNA) 6
  • Certified Novell Engineer (CNE) 5
  • Certified Novell Engineer (CNE) 6
  • Certified SonicWALL Security Administrator (CSSA)
  • Cisco Certified Network Administrator (CCNA)
  • Citrix Certified Administrator (CCA)
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Server+
  • CompTIA Security+
  • CompTIA Linux+
  • Enterprise area utilizing air filtration
  • ESD-safe environment
  • HP Accredited Systems Engineer (ASE)
  • Master Certified Novell Engineer
  • Microsoft Certified Systems Administrator (MCSA) 2000
  • Microsoft Certified Systems Administrator (MCSA) 2003
  • Microsoft Certified Systems Engineers (MCSE) 2000
  • Microsoft Certified Systems Engineers (MCSE) 2003
  • Microsoft Certified Systems Engineers (MCSE) NT 4.0
  • More than 120 highly certified technicians
  • Project Management Professional Certification (PMP)
  • Sun Certified Network Administrator (SCNA) 9
  • Two ISO 9001 certified configuration centers (Midwest and West Coast), with 50,000 square feet of staging area
  • WatchGuard Certified System Professional (WCSP)