Contact Us > Customer Relations

For help with order status, product returns, or post sales assistance:

Hours: Monday-Friday 7am-9pm CT
E-Mail: Customer Relations
Phone: 866.782.4239
Chat Online With Customer Relations

Order Questions

How do I check my order status?

Quickly view the status of an order by clicking here.

How do I cancel my order?

Orders placed on CDW.com cannot be canceled online. To cancel orders, please call 800.838.4239 or e-mail CDW.

Once placed, your order is processed right away. For that reason, it's possible -- depending on how much time has elapsed since you placed your order -- that we've already shipped the product to you. In that case, you may need to return it to us.

Shipping Questions

What is the shipping policy?

We have a highly automated and efficient inventory, shipping and delivery system. There are also a wide variety of shipping choices, including special offers. Carriers include: FedEx, UPS, DHL, USPS, AIT Worldwide Logistics, Eagle Global Logistics, Veterans Messenger Service and Dynamex. The easiest way to view your exact shipping charges is by using our Shipping Calculator. If you live in the Chicago area, the purchase can be picked up at CDW Will Call in Vernon Hills, IL.

For more details, please contact your CDW account manager or e-mail CDW.


What is the return policy?

CDW allows customer returns based on the policies of the original product manufacturer. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded. For additional information see CDW's full Product Return Policy at the following link: Return Policy.

Customers should contact CDW Customer Relations at 866.SVC.4CDW or e-mail at Customer Relations to initiate a return or for additional information.

Customers must notify CDW Customer Relations of any damaged Products within fifteen (15) days of receipt.