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Our contact center solutions include cloud collaboration, analytics, workforce management and call recording
Customers are demanding faster, easier and more intuitive ways of connecting and engaging with businesses. An omnichannel call center lets your customers contact you when, where and how they like. Our customized contact center solutions help you cultivate loyal customer relationships. In addition to providing call center services and infrastructure expertise, we can help you manage data and analytics more effectively for better business outcomes.
Customer Engagement Trends
Five Key Customer Service Questions for 2017
At a time when customer satisfaction is more important than ever, your answers to these questions will help you navigate the changing landscape of contact center technologies.
Cisco Contact Center Is Going Virtual
Two new products, the Cisco Unified SIP Proxy (CUSP) and a VXML virtualized voice browser (VVB), showcase Cisco’s growing commitment to virtualization in its collaboration line.
The Future of Customer Engagement
Customers are demanding more seamless and intuitive ways of contacting businesses, and companies need to be highly adaptable and attuned to consumers’ needs.
Our Customer Engagement Center Services
Adoption and Integration Services
We can help you strategize, develop, manage and maintain your customer call center as well as your other collaboration solutions. After consulting with you and your customers, our experts will develop a contact center strategy that addresses your goals. Our technical design team will work with our leading partners to give you and your customers a seamless experience in the channels you choose, delivered on premises or via the cloud. Our implementation consultants will help ensure that your team adopts the new contact center solution into their workflow.
Contact Center Solutions
Our team of contact center analysts helps you assess the operational side of your customer engagement center, working with contact center engineers to deliver the necessary technology to meet your customer service objectives. We offer the full array of contact center solutions, including call recording, workforce management and analytics services that help you measure response time and create the call center experience that customers expect.
Our omnichannel contact center solutions align with how your customers prefer to communicate with your business. We offer synchronous and asynchronous solutions for call center, email, messaging, video and social media channels to provide a more satisfying customer service experience. We also offer agent productivity suite solutions to better manage customer data and streamline workflow efficiencies within the contact center.
We have 19,000 season ticket accounts, and they are going to need help from time to time. People may prefer to talk to a person as opposed to handling a transaction online or sending an email.
, SVP of ticketing and event services for the Houston Texans
Read case study
We partner with the most relevant call center industry leaders to provide you with a wide array of communication solutions. Our experienced professionals are certified and recognized through these partnerships to ensure the highest levels of knowledge and solution expertise.
We work with you to understand your current call center infrastructure and design a foundational telephony, video conferencing and messaging solution that will leverage your past investments while also creating a modern, future-proof framework that promotes efficiency and user connectivity.
End-to-End Services and Support
Our team is here for you every step of the way, from assessment and design to implementation, adoption and ongoing management of your communication solution. CDW also helps you transition at your own pace from legacy infrastructures to more up-to-date, sustainable contact center solutions.
Get advice from a collaboration expert.
Or call 800.800.4239