CDW Participation at Cisco Live 2022

Cisco Live ignites creativity, delivers practical know-how and accelerates the connections that fuel the digital future. This five-day hybrid event offers expert thought leadership, personalized agendas, global innovations and announcements that will inspire you to imagine new possibilities.

Solutions Theater | Optimize the Customer Experience with Observability Across Your Enterprise

• Monday, June 13, 2022  11:20 a.m. - 11:30 a.m. PDT

Your customers used to interact with your brand face-to-face and inside your business. Those experiences are changing, and where your interactions begin and end with your customers aren't always in your controlled environment. What if you could improve customer interactions before they have a less-than-optimal experience? This is where observability will play a vital role in the applications your business runs on. Learn from CDW experts how you can get your business started down a Full-Stack Observability path for your applications, data and networks. 

• Andy Bow, Executive Tech Strategist, CDW

Think Tank | Intelligent Customer Experience with Cisco and CDW

• Tuesday, June 14, 2022 1:55 p.m. - 2:25 p.m.  PDT

How much time do your customers spend on hold looking for help? What if they could get the answers to their questions or be routed to the right place the first time? CDW is cracking the code with our Intelligent CX practice using Webex Contact Center with Artificial Intelligence. This new route to serve your customers through automation and an intelligent assistant will help you differentiate the experience for your customers. It will also enable you to support intelligent staffing and provide real-time visibility into what your business needs to grow.

• Mike Murphy, Intelligent CX Solution Architect, CDW
• Nathan Cartwright, Principal Solution Architect, Intelligent CX, CDW

Inclusive Future Think Tank Session | Investing in an Inclusive Culture that Fuels High-Performing Talent in the Workplaces of Today and Tomorrow 

• Wednesday, Jun 15, 2022 2:20 p.m. - 2:50 p.m. PDT

Hiring and leading high-performing talent requires leaders to navigate new employee expectations, hybrid work environments, and geographically distributed teams, all while maintaining strong engagement and innovation. Join Cisco and CDW leaders for a panel conversation on leading inclusively as they share their experiences attracting, retaining, and advancing new talent in today’s competitive job market. Walk away with new ideas, strategies, and confidence to lead in the workplaces of today and tomorrow.

• Nadine Fakourhy, Senior Director, Cisco GES Solutions Architecture, Cisco
• Jamie Burke, Director, CDW Product & Partner Management, Cisco
• Kojo Mensah-Bonsu, Global Director of Diversity, Equity & Inclusion, CDW