| Type
of Program |
Transactional (VLA)
|
Transactional (SLA) |
Annual Volume License (AVLA)
|
Annual Site License (ASLA) |
| Minimum Purchase Requirements |
10 seats
|
50 seats
|
10 seats
|
50 seats
|
| Minimum
reorder requirements |
No
|
Customers may order additional seats anytime within the one-year term of their agreement |
No
|
Not necessary as long as the total number of seats does not grow more than 10% during the 1 year Maintenance term. |
| Does
this require a signed contract? |
No |
No |
Yes |
Yes |
| Is
Forecasting required? |
No |
No |
No |
No |
Is
Upgrade protection available? |
One year of Maintenance is automatically included on all products; additional years can be purchased. |
One year of Maintenance is automatically included on all products; additional years can be purchased. |
One year of Maintenance is automatically included on all products. |
One year of Maintenance is automatically included on all products. |
| Is
Technical Support available? |
Yes, program details and the Professional Support Order Form are available at www.filemaker.com/downloads/pdf /priority _support.pdf |
Yes, program details and the Professional Support Order Form are available at www.filemaker.com/downloads/pdf /priority _support.pdf |
Yes, program details and the Professional Support Order Form are available at www.filemaker.com/downloads/pdf /priority _support.pdf |
Yes, program details and the Professional Support Order Form are available at www.filemaker.com/downloads/pdf /priority _support.pdf |
| Is
Media included? |
Yes–customers can purchase physical media for an additional fee. |
Yes–customers can purchase physical media for an additional fee. |
Yes–customers can purchase physical media for an additional fee. |
Yes–customers can purchase physical media for an additional fee. |