Need to return a product? To return a product at CDW, you'll need to request a Return Merchandise Authorization (RMA) number by contacting Customer Relations or your CDW account manager To request a return through CDW's Customer Relations department: By phone: 866.SVC.4CDW  (866.782.4239) By e-mail: CustomerRelationsReturns@WEB.CDW.COM 24 hours a day, 7 days a week We'll need the following information to authorize your return: · Customer name · Customer number · Invoice number or order number · Item serial number(s) · The number of items being returned · Whether the product box has been opened · Nature of the problem In general, CDW accepts returns on merchandise from select manufacturers within 30 days. However, CDW reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to CDW on returned items, and CDW will pay the shipping charges on the replacement or exchange item(s) going back. Returns within 30 days from invoice date can be for exchange, replacement refund or credit at CDW's discretion. Please be aware that specific manufacturers have more restrictive return policies. Click here to view our complete Return Policy. If your return merchandise is accepted, we will post a credit to your CDW account within 24 hours from the time that we receive the product(s) in our distribution center. Each return is credited in the same manner as payment. If you paid for your order with a credit card, the credit will be applied to that card. You will be able to verify the credit by calling your credit card company. If you paid for your order with a check, a refund check will be issued within 10 business days from the date the returned product is received by CDW's receiving department. If you have a terms account, the amount of your return will be credited to your CDW account.