General Sales For product information and recommendations before and after your purchase   • E-mail:Sales   • Phone: 800.750.4239   • Fax: 847.465.6800 Government & Education Sales For product information and recommendations before and after your purchase   • E-mail: Government and Education   • Phone: 800.808.4239   • Fax: 847.419.6200 Site Support For assistance with CDW.com and extranets   • E-mail: Site Support   • Chat: Click here to begin.   • Phone: 888.239.7270 Customer Relations For assistance with general CDW questions and concerns, including product returns   • E-mail: Customer Relations   • Chat: Click here to begin.   • Phone: 866.782.4239 Technical Support For post sale technical help   • E-mail: Technical Support   • Chat: Click here to begin.   • Phone: 800.383.4239 Repair Center For repairs   • E-mail: Repair Status   • Chat: Click here to begin.   • Phone: 866.465.6555   • Fax: 847.465.3455 Business Technology Center To locate store, click here   • Phone: 847.371.6090   • Fax: 847.371.2345 Business Technology Center FAQ's Corporate Headquarters 200 N. Milwaukee Ave. Vernon Hills, IL 60061   • E-mail: CDW, Inc.   • Phone: 847.465.6000 Charitable Donation Request To request a charitable donation, please click here for additional information. Media Relations Line of Business Media *Inquiries related to CDW Commercial line of business 300 N. Milwaukee Ave. Vernon Hills, IL 60061   • E-mail: Media Relations   • Phone: 847.968.0710 Corporate Media *Inquiries related to CDW Corporation 300 N. Milwaukee Ave. Vernon Hills, IL 60061   • E-mail: Media Relations   • Phone: 847.968.0728 or 847.371.5048 Investor Relations 200 N. Milwaukee Ave. Vernon Hills, IL 60061   • E-mail: Investor Relations   • Phone: 847.419.8234 New Vendor Inquiries For inquiries from manufacturers and distributors of product   • E-mail: Partner Relations   • Phone: 847.465.6550   • Fax: 847.968.0550 200 N. Milwaukee Ave. Vernon Hills, IL 60061 Careers For information on current career opportunities at CDW and how to apply, please click here Feedback   • E-mail: Feedback     Order Questions How do I track my order? How do I cancel my order? How do I return an order? Customer Support Technical Support Customer Relations E-Support Shipping Order Status Shipping Policy International Cancel Order Repairs Repair Center Products CDW Cannot Service Service Waiver Form Returns Initiating a Product Return Completing a Product Return Return Policy E-Accounts About E-Accounts Create an E-Account Find Lost Password Extranet Features What Is An Extranet? View Extranet Features FAQs E-Accounts Ordering and Shopping Doing Business with CDW Pricing and Stock Issues About Our Site   = Indicates information will be displayed in a new window.   Tracking an Order To quickly view the status of an order, please provide the following information: Order Number: Billing address Postal Code: To view ALL orders, please log on to your extranet. Canceling an Order Orders placed on CDW.com cannot be canceled online. To cancel orders, please call 800.838.4239 or e-mail CDW. Once placed, your order is processed right away. For that reason, it's possible -- depending on how much time has elapsed since you placed your order -- that we've already shipped the product to you. In that case, you may need to return it to us. See our 'Returns' category to the left. Returning an Order To return a product at CDW, you'll need to request a Return Merchandise Authorization(RMA) number by contacting Customer Relations or your CDW account manager. To request a return through CDW's Customer Relations department: By phone: 866.SVC.4CDW (866.782.4239) Or by e-mail. We'll need the following information to authorize your return: · Customer name · Customer number · Invoice number or order number · CDW part number · Item serial number(s) · The number of items being returned · Whether the product box has been opened · Nature of the problem Return Policy Choose a category to the left. If available, a sub-menu will display below that category and any additional information will be displayed in this text area. Technical Support Post-sales technical questions ONLY. (For pre-sales questions on products, pricing or availability, please contact your account manager) · Start online chat · Submit a new technical support case · Review an existing technical support case Customer Relations For returns, order status or POST-sales assistance. (For pre-sales questions on products, pricing or availability please contact your account manager) · Start online chat E-Support For E-Account, extranet or Web assistance. · Start online chat To begin: Choose a category to the left. If available, a sub-menu will display below that category and any additional information will be displayed in this text area. Order Status To quickly view the status of an order, please provide the following information: Order Number: Billing address Postal Code: Shipping Policy We have a highly automated and efficient inventory, shipping and delivery system. There are also a wide variety of shipping choices, including special offers. Carriers include: FedEx, UPS, DHL, USPS, AIT Worldwide Logistics, Eagle Global Logistics, Veterans Messenger Service and Dynamex. The easiest way to view your exact shipping charges is by using our Shipping Calculator. If you live in the Chicago area, the purchase can be picked up at our Vernon Hills Business Technology Center. For more details, please contact your CDW account manager or e-mail CDW. International International Commercial Terms Payment for International Orders International Warranties CDW Canada Cancel Order Orders placed on CDW.com cannot be canceled online. To cancel orders, please call 800.838.4239 or e-mail CDW. Once placed, your order is processed right away. For that reason, it's possible -- depending on how much time has elapsed since you placed your order -- that we've already shipped the product to you. In that case, you may need to return it to us. See our 'Returns' category to the left. To begin: Choose a category to the left. If available, a sub-menu will display below that category and any additional information will be displayed in this text area. Repair Center Click here for hours, location and return instructions. Products CDW Cannot Service Click here to view a list of products CDW cannot service. Service Waiver Form Click here to download a service waiver form. To begin: Choose a category to the left. If available, a sub-menu will display below that category and any additional information will be displayed in this text area. About E-Accounts An E-Account makes online shopping safe and easy. An E-Account is a profile of information about your account that is stored on our secure servers. It can only be accessed by entering your user name and password. An E-Account makes it easy to place orders because it eliminates the need to re-key your shipping, billing, payment and account information each time you place an order. An E-Account also enables you to check the status of any order you place with CDW (even phone orders), use CDW Buyers' Alerts and our Saved Shopping Cart feature. Create an E-Account. To begin: Choose a category to the left. If available, a sub-menu will display below that category and any additional information will be displayed in this text area. What is an Extranet? A CDW@work extranet is like having your own 24-hour-a-day personal assistant. Simply log on to your extranet and let these extraordinary benefits make your day (or night) a little easier. · See your special discounted pricing as you shop. · View status of your current orders. · Get a tracking number. · See past purchases. · Track inventory. Don't have one? Get one today! Already have an extranet? Log on now! To begin: Choose a category to the left. If available, a sub-menu will display below that category and any additional information will be displayed in this text area.       PLEASE NOTE - This page utilizes Javascript. Please enable Javascript on your computer, or call 866.782.4239 or email Customer Relations for assistance.