| Frequently Asked Questions |
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Look below for answers to frequent questions. If you don't see your issue
addressed here,
drop us
a line for personalized help.
E-Accounts
Ordering and Shopping
Doing Business with CDW
Pricing and Stock Issues
About Our Site
What's an E-Account?
E-Accounts make online shopping safe and easy. An E-Account
is a profile of information about your account that is stored on our secure
servers. It can only be accessed by entering your user name and password.
An E-Account makes it easy to place orders because it eliminates the need
to re-key your shipping, billing, payment and account information each time
you place an order. E-Accounts also enable you to check the status of any
order you place with CDW (even phone orders), use CDW
Buyers' Alert and our Saved
Shopping Carts feature. Click
here to create an E-Account.
How do I update my password, e-mail address and other
E-Account information?
1. Log on to your E-account
2. Click 'edit' under Contact Information
3. Update the necessary fields
4. Click 'update' button
I have ordered from CDW over the phone in the past and
know my Customer Number, do I have a password?
A Customer Number does not automatically give you an E-Account and password.
If you have only ordered by phone and have never ordered
online or set up an E-Account,
you will need to set up an E-Account to check Order
Status or use other E-Account utilities.
Can you tell me my Customer Number?
You can receive your Customer Number by e-mail. Simply e-mail E-Account@cdw.com
and include your full name, address, and order/invoice number.
When I attempt to log on to my E-Account, I am prompted
back to the log on screen.
This is most likely caused by your browser not being set to receive cookies.
You will not be able to log on without accepting a cookie. Check your browser's
security settings and enable cookies. If this is not the case, e-mail E-Account@cdw.com
For more information about cookies, click here.
When I try to check my Order Status, the link takes
me to the log on page.
To protect your privacy, you need to be logged onto your E-Account
to check your order status.
I forgot my password and/or username, how can I find
it?
To update your password, click
here. If you lost your username, e-mail us at E-Account@cdw.com
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1. How do I cancel an order?
Click here to
find out how to cancel your order.
2. How do I update an order?
Updating your order is easy. Just click "View Cart" from the top menu of
our site to see your current order. Just continue adding items to your cart.
If we've already begun processing your order, you may need to create a new
order. Just continue shopping and check out as usual. When you complete
an order, we'll confirm that order with you via e-mail. This confirmation
is sent immediately after your order is completed. To check the status of
an order, click here. If you
need to return a product to us, click
here.
Where do I submit a wire payment? Please include
your company information and order number.
CDW Direct
c/o The Northern
Trust Co.
50 S. LaSalle Street
Chicago, IL 60675
312-630-6000
ABA# 071000152
Account # 47910
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CDW Government, Inc.
c/o The Northern
Trust Co.
50 S. LaSalle Street
Chicago, IL. 60675
312-630-6000
ABA# 071000152
Account # 91057
|
CDW Select, Inc.
c/o The Northern
Trust Co.
50 S. LaSalle Street
Chicago, IL. 60675
312-630-6000
ABA# 071000152
Account # 43656
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How do I use My Solutions?
Just click the "Add to My Solutions" icon anywhere you see it to place the
item on your list. This option is available in all product records and Product Compare charts.
If you are logged on to your E-Account, the item will be placed on your
list. If you are not logged on or you don't have an E-Account, you will
be prompted to do so. If you are adding a Compare chart to your My Solutions
list, you will be prompted to give your chart a name. To retrieve your My
Solutions list, log on and click the My Account link. To edit your My Solutions
list, click the "Edit My Solutions" button while on the My Solutions page.
What is QuickCart and how do I use it?
QuickCart allows you bypass our search engine and use CDW part numbers to
build a shopping cart. Here is how to use it:
1) Find the CDW part numbers of the items you want to buy. You
can find them next to every product in every catalog, magazine ad, or
mailing. It is a 5- or 6-digit number preceded by “CDW”. You can also locate
them in your purchase history, which you can access via our Order Status
tool, or on an invoice.
If you are a regular customer, chances are you already have a list of
CDW part numbers handy.
2) Click the “View Cart” on the main site navigation.
3) Locate the QuickCart input box.
4) Type the CDW part number you want and press the “Enter” key.
5) Repeat as needed.
How else can I learn about special offers from CDW?
Easy. Just subscribe to our free CDW
E-mail Update.
How do I subscribe/unsubscribe to your e-mail update?
Subscribe or unsubscribe from E-mail Update by clicking here.
How do I subscribe/unsubscribe to your print catalogs?
Subscribe or unsubscribe to our print mailing lists by clicking
here. You will need the marketing code from a catalog's mailing label.
I just bought an item and noticed there is a rebate
available, where can I find the form?
You can access a list of the rebates by clicking
here or click the coupon button from the product information page.
How do I redeem my CDW Gift Card?
- Call 800.800.4239 to reach a CDW account manager who will assist
you with your order.
- Tell the account manager that you wish to make your purchase using
a CDW Gift Card and give the account manager the amount of the Gift
Card.
- Provide the CDW account manager with the number that is imprinted
on the front of your CDW Gift Card and the authorization code located
on the back of your CDW gift card.
- Be sure you receive a CDW Order Confirmation Number before you complete
the phone call. CDW will then verify the details of your CDW Gift Card
and process the order.
NOTE: If you have more than one CDW Gift Card, you will need
to provide the above information for steps 2 through 4 for each CDW Gift
Card. If you are purchasing product where the price is greater than the
value of your Gift Card, you may use a credit card or send CDW a check to
pay for the balance of your order.
Please make the check payable to CDW and reference your CDW Order Confirmation
Number on the check. Then mail the check to:
CDW
Attn: Prepay Department
200 N. Milwaukee Avenue
Vernon Hills, IL 60061
There are no refunds for any unused balance from your CDW Gift Card. Unused
balance will be put on your account for future purchases only.
How do I redeem my CDW Gift Certificate?
- Call 800.800.4239 to reach a CDW account manager who will assist
you with your order.
- Tell the account manager that you wish to make your purchase using
a CDW Gift Certificate.
- Be sure you receive a CDW Order Confirmation Number before you complete
the phone call. You will need to write the CDW Order Confirmation Number
on your CDW Gift Certificate.
- After the phone call is complete, Please reference your order# on
your CDW Gift Certificate, then mail the Gift Certificate to:
CDW
Attn: Prepay Department
200 N. Milwaukee Avenue
Vernon Hills, IL 60061
NOTE: If you are purchasing product where the price is greater
than the value of your Gift Certificate, you may use a credit card or send
CDW a check to pay for the balance of your order.
Please make the check payable to CDW and reference your CDW Order Confirmation
Number on the check. Then mail the check along with your CDW Gift Certificate
to the CDW address above. There are no refunds for any unused balance from
your CDW Gift Certificate. Unused balance will be put on your account for
future purchases only.
How do I check the status of my order?
Click here to check the status
of your order. If you are not logged on, you will need to enter your order
number and billing address or postal code. If you don't have all this information,
E-Account@cdw.com. Include your full name, address, and order/invoice
number.
I can't add items to my shopping cart.
Do you have your browser set to refuse cookies? If
so, that is why your shopping cart is reporting that it is empty. Our site
uses cookies to keep track of the items in your shopping cart. If cookies
are turned off, then the shopping cart feature will not work for you. If
this is the case, to successfully purchase a product, set your browser to
accept cookies and you will be ready to start shopping. For more information
about how to control your acceptance of cookies click
here. If this does not solve your problem, click here to clear your
cookies.
I have my browser set to accept cookies and I still
can't add items to my shopping cart.
If you have your browser set to accept cookies, but still cannot add items
to your shopping cart, you probably are experiencing a cache problem. In
other words, when you attempted to add items to your shopping cart your
request did register. However, the screen that was displayed is from the
cached memory in your computer. This problem can be solved by clicking the
"Refresh" or "Reload" button on the top navigation bar of your browser.
I can't remove items from my shopping cart.
You are probably experiencing a cache problem. When you attempted to remove
the item from your shopping, cart your request was registered. However,
the screen that appeared is from the cached memory in your computer. This
problem can be solved by clicking the "Refresh" or "Reload" button on the
top navigation bar of your browser.
Why aren't Florida and Canada residents eligible
for some contests?
Restrictive laws in these areas prevent us from offering some promotions
in these areas. Contact your individual locality for more information.
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How do I establish credit terms for my business?
CDW offers Net 30 days terms to government agencies,
schools and qualified businesses. Please contact your account manager for details. Sorry, we currently do not offer credit
terms to individuals.
Do you have a retail location?
Yes, CDW has a showroom at our corporate headquarters in the suburbs of Chicago. Please note: our downtown Chicago location closed permanently on May 6, 2005. Click
here for a location map.
Do you offer customizable online account features?
Yes. Learn how the enhanced features of My Account can make managing your IT purchases even easier.
Where can I request a charitable donation from CDW?
At CDW, we have a strong commitment to our community and the communities
of our customers. For more than sixteen years, the CDW family of coworkers
have given generously to many national and local charities. If you would
like to request a donation, Please fill out our online donation request
form at www.cdw.com/donations.
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What do the different stock indications on your Web
site mean?
Items
are shipped on a first-come, first-served basis. All stock-status indications are approximate and subject
to change without notification. Please contact your account manager for
more details on specific product availability.
I saw an advertised price in a CDW print ad, but it's
a different price on your Web site.
Prices in the computer industry can fluctuate quickly. The prices on our
Web site are updated in real time, but print ads are prepared ahead of time.
If you see a price discrepancy, let us know and we'll try to honor the lower
price. Also, be sure to look for rebates on your product that can affect
the price listing.
You advertise a rebate, but when you click to see
more information, it says it can't be found.
This is usually caused by a rebate expiring. When this happens, we make
every effort to get the listings removed from the site as soon as possible.
You can view a complete list of rebates by clicking
here.
Can you tell me when a product comes in stock?
Please contact your account manager for more information.
How much do you charge for shipping?
The shipping cost can vary depending on the distance and method of delivery
you select. If you would like to figure out the cost of shipping charges,
use our Shipping Calculator.
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Is your site secure?
Yes. Your personal information is stored safely behind our firewall. No
one at CDW, except authorized programmers, can access your password. The
areas of our site which require you to provide your personal information
include online ordering, order status, catalog request and most contest
forms. To make sure you have the latest security features on your browser,
you may want to download the most recent version of your favorite browser,
which should have full SSL support. Click
here to view our Privacy Pledge.
How do I know that my transaction is secure?
We employ the latest 128-bit encryption technology in all areas of the site,
which requires you to provide your personal or account information. These
include online ordering, order status, catalog requests and most contest
forms. This is done to protect you from unauthorized use of the information
you are sending to our server. To make sure you have the latest security
features on your browser, download and install the latest version of your
favorite browser, Microsoft Internet Explorer, or Netscape Communicator.
How often are the special offers on your site updated?
Special offers and pricing are updated in real time.
What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer's
hard drive. You can choose whether or not to receive these files by configuring
your browser. Ordering online requires you to accept cookies. On most browsers,
the default settings enable you to accept cookies, so if you haven't changed
your defaults, you most likely don't have to do anything to ensure that
your browser accepts cookies. The text in a CDW cookie, by itself, only
tells us that you have visited our site before. It does not store any personal
information such as your e-mail address, street address, or phone number.
Click here to view our Privacy
Pledge.
Does your site use cookies?
Yes. Cookies are required to place orders online.
What if I do not accept the cookie?
If you choose not to accept a cookie you will not be able to purchase any
products online, check order status online, or use the Buyers' Alert feature.
You can shop online, however, and call in your order without using cookies.
How can I control which cookies I accept?
Your ability to control the cookies you accept depends on the type of browser
you are using. If you are using Internet Explorer V4.0, choose View and
then Internet Options on your top navigation bar. Once in Internet Options,
click the Advanced tab and scroll down to the yellow exclamation icon under
Security. There you will be given three different options to regulate cookies.
If you are using Netscape V4.0, choose Edit and then Preferences on your
top navigation bar. Once in Preferences, click Advanced located on the tree.
This will give you four options to regulate cookies.
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