Overview  |  Warranties  |  Maintenance Agreements  |  Post-Warranty Support Overview Did You Know? Protection FAQs Isn't my standard warranty enough? Why should I choose an extended plan? Which extended plan is right for me? Do I really need an extended warranty? No one wants to think about extended service plans until the day something goes wrong. At that point, it's too late. The links above will help you determine the right protection for your needs. Most standard notebook warranties: •  Provide only 1- or 3-year limited coverage on parts and labor. •  Offer only depot or send-in service with typical repair times of 2 1/2 weeks. •  Offer only best-effort response times. •  Do not offer accidental damage protection. •  Cover only parts of equipment. (Notebook LCD replacement costs alone average $925.) Benefits of a CDW Extended Service Plan: •  Easy to Use: Deal directly with the manufacturer with no additional fees or hidden costs. •  Increased Scope of Coverage: No more worrying about response times on service or replacement parts. •  Investment Protection: Lower TCO by minimizing your out-of-pocket expenses and protects your technology investment. •  Downtime Protection: Ensure a next business day response for the life of your equipment. Extended Service Plans •  Warranty Extension: Extends the length of the standard warranty to correspond with the unit's useful life. •  Uplift Support: Defined response time (to minimize downtime) and upgraded repair center options (manufacturer's location, service center or onsite). •  Accidental Damage Protection (ADP): Protection for your notebook on accidental drops, spills, surges and breakage. •  Screen Protection: A benefit most standard warranties and extended plans do not offer. Product Protection - Overview As information technology grows in importance at your organization, it's critical to ensure your systems run seamlessly, efficiently and reliably - at all times. You can't afford unplanned downtime when it comes to mission-critical projects or day-to-day functionality. Early on in your purchasing process, your account manager can engage technology services specialists to consult with you on the best Product Protection options available to fit your needs and your budget. It's a smart investment in peace of mind. The original manufacturer's standard warranty often does not offer the level of coverage that you need and deserve. CDW's Product Protection services offer: • Onsite, next-business day service • Accidental damage protection • Four-hour response time • 24x7x365 coverage • Onsite repair technicians Call your account manager to put our services and expertise to work for you. Technology Services Library View or download PDFs to learn more about select CDW Technology Services. Go to the Library Glossary Get more information on the terms you'll see throughout the Services site. Open Glossary Technical Support Learn more about our Technical Support services including E-support and remote support options. View/Download PDF