Select from the partners below to learn about their Software Licensing Programs:       Volume License Agreement Master License Agreement Type of Program Transactional Contractual Minimum purchase requirements No minimum requirement $500,000, may include any Novell offering and a 2-year purchase history; $100,000 annual maintenance purchase; Government customers may enter with a minimum $25,000 purchase; Subsidiaries joining an existing contract may join for $5,000 Minimum reorder requirements No minimum requirement 50 Program Points or $500 before discount; for new member location 500 Program Points or $5000 before discount Counting options Count license use by user or device* Count license use by user or device* *User or device option based on product end-user license agreement (EULA) Does this require a signed contract? No Yes Upgrade Protection or Maintenance offerings Yes, Upgrade Protection or Maintenance is available for purchase — optional Yes, Maintenance is required under terms of the MLA agreement Is technical support available? Yes, Premium Technical Support is available for purchase Premium Technical support is included as part of the Maintenance, and additional technical support options are available for purchase Is Media included? Yes Yes Volume License Agreement (VLA) highlights: Ideal for customers of any size who want an easy, transaction-based process. Simple to use and understand; no purchase obligation or minimum purchase requirements. Master License Agreement (MLA) highlights: The MLA rewards high volume commitment with greater discount levels. Maintenance is required on all product licenses under the MLA, which includes Novell Technical Support.