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IBM Showcase > IBM Social Software

IBM Social Software

IBM Social Software enables a social business by helping you create exceptional work experiences. These work experiences lead to the cultivation of trusted professional networks, resulting in a more nimble, transparent and engaged workforce.

Free Trial Download of Lotus Notes/Domino Sign up for a free Lotus Greenhouse Account Free Trial Download of LotusLive Services

Connect. Engage. Become a Social Business.

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IBM Social Software Overview

IBM Exceptional Work Experience Suite® is a flexible, comprehensive offering that helps organizations create highly engaging, personalized, and differentiated web experiences designed to meet the evolving needs of today's customer.

Features and Benefits

  • Create: Reduce operational costs and increase responsiveness by enabling business owners to manage the delivery of dynamic content and rich media through multiple channels.
  • Target: Increase brand loyalty by creating experiences that feel personalized to each customer; dynamically adapt content and offers based on the customer's actions, preferences, and relationships.
  • Socialize: Improve customer loyalty and help resolve problems by enabling customers to share ideas and opinions; drive higher value customer interactions via lower cost channels.
  • Optimize: Fine-tune the online experience by analyzing customers interactions, improving conversion rates and engagement. Intelligently manage sites, campaigns, and offers by tracking each with supported analytics solutions.
  • Realize: Improve profits by maximizing cross-sell and up-sell opportunities; capture new leads by easily publishing dynamic, compelling offers and content.
  • Reach: Reach existing customers and new prospects across multiple channels; mobile, web, social sites, kiosks, e-mail.
  • Integrate: Deliver more personalized, relevant web experiences by linking into back-office applications, cloud-based services, and social sites; aggregate disparate systems into a cohesive customer experience.

The man who should have used Lotus Connections



Resources
 

Lotus Notes/Domino: Business Collaboration

IBM Lotus Notes® and IBM Lotus Domino® software helps users to minimize IT
costs and get work done fast, in a security-rich, collaborative environment.


Features and Benefits

  • Low Cost of Ownership

  • Focus more on strategic initiatives.
  • Reduce storage of email attachments across sender lists.
  • Recover damaged/lost/forgotten Lotus Notes ID files.

  • Rich Applications

  • Collaborate and accelerate processes.
  • Rapid application development.
  • Easily integrate existing business assets like SAP.

  • Go Green and Reach for Cost Savings

  • Minimize resources and energy usage.

  • Security-Rich and Reliable

  • Protect critical business assets.

Resources
 

Sametime: Powering Unified Communication and Collaboration

IBM Sametime® software provides a core set of integrated communications (UC) services—voice, data and video—and delivers them through a unified user interface.
This makes it easy for people to find, reach and collaborate with others in a social business.


Features and Benefits

  • Quick text chats can answer simple questions or can be escalated to multi-way voice chats, video chats or an online meeting.
  • Rich presence-awareness information lets you know when it's a good time to initiate a real-time conversation.
  • Collaborate with online meetings that enable high-quality document, application and screen sharing.
  • Extend many of the desktop Sametime clients to a range of mobile devices.
  • Integrate telephony and provide telephony features.
  • Provide high-quality integrated desktop voice and video, ours or yours, to help cut telephony costs.
  • Community collaboration tools help people find, reach and collaborate with communities of users who may not be in their contact list.
  • Deliver a consistent user experience with a flexible, security-rich, and standards-based unified communications and collaboration platform.

Quickr: Team Collaboration for the Social Enterprise

IBM Lotus Quickr® is team collaboration software that can help you access and interact with the people, information, and project materials you need to get your work done. Lotus Quickr offers team spaces, content libraries, team discussion forums, wikis, and connectors to make it easy to share documents and information amongst a team.

This software works with your enterprise content management system and with IBM Lotus Notes®, IBM Connections, IBM Sametime®, IBM Lotus Symphony™, Microsoft® Office, and Microsoft Outlook.

Features and Benefits

  • Content Libraries: Organize and share content for your projects,
    your teams or yourself.
  • Collaboration/Content Management: Work smarter, reduce costs,
    and make better decisions.
  • Templates: Jump start any project and reuse team-based best practices.
  • Team Places: Easy to create, fun to use, online places for projects
    or teams.
  • Connectors: Access your team places, share content and collaborate from wherever you are.
  • Social Everywhere: Connect to your social networks at anytime,
    from anywhere.

Resources
 

Connections: Social Software for Business

IBM Connections 3® is social software designed to meet the needs of businesses.
It empowers business professionals to be more innovative and productive by helping them build networks of subject matter experts. It facilitates the creation of vibrant communities of employees, partners and customers where creative ideas can be exchanged to help foster increased business growth.

IBM Connections can help teams accomplish their business objectives whether they are located locally or distributed geographically.

The latest capabilities in IBM Connections, such as Moderation, Ideation Blogs, and the Media Gallery, enable you to embrace networks of people who are engaged and to work in transparent and nimble ways to create business value.

Resources

Features and Benefits

  • Homepage: See what's happening across your social network through a consolidated, customizable overview.
  • Blogs: Gather and prioritize community ideas, present your own ideas, and learn from others.
  • Communities: Share information with people who share common interests and expertise.
  • Social Everywhere: Social networks are better when you can connect at anytime and from anywhere.
  • Files: Post, share, and discover documents, presentations, images and more.
  
  • Profiles: Find the people you need by quickly searching across your organization.
  • Wikis: Create web content together, edit, and publish it in a convenient location with access that you manage.
  • Social Analytics: Expand your professional network with recommendations for people to connect with and communities to join.
  • Activities: Organize your work, plan your next steps and tap your professional network.
  • Bookmarks: Save, share, and discover bookmarks through this social bookmarking service.
  • Forums: Exchange ideas, and benefit from the expertise of others.
 

IBM Volume Licensing Programs

To learn more about IBM Volume Software Licensing, please contact your account manager or click here to submit a request for more information.

IBM Passport Advantage Licensing Program

Passport Advantage is IBM's comprehensive volume software licensing program covering titles such as: Lotus, Tivoli, WebSphere, Rational and Information Management. It is designed for larger enterprises that may have multiple sites. Passport Advantage offers better pricing for your volume purchases over time and is based on your Relationship Suggested Volume Price (RSVP) level. Please see table below for price levels.

Passport Advantage Software Subscription and Support

Passport Advantage includes a Software Subscription and Support feature that complements your IBM software purchases. It includes both product upgrades and technical support, and fosters successful software deployments. With product upgrades, you get complete upgrade and cross-platform migration coverage for most commercially available IBM distributed software– Lotus, WebSphere, Tivoli, Information Management, and Rational Software. You can upgrade to new releases and new versions as the needs of your business dictate. Technical Support helps keep your users up and running wherever they're working in the world. This is our way of making sure you're covered with the technical support you need. This is your way of getting an increased return on your IBM investment of a total software solution.

IBM Passport Advantage Features and Benefits:
  • Software Subscription and Support with each license.
  • Selected Support for certain Open Source and other non-warranted code.
  • Comprehensive and flexible upgrade coverage.
  • Protection for your technology investments.
  • Secure access to Passport Advantage Online, a Web tool that helps you manage your installed base of IBM software.
  • Simplified and improved software asset management.
  • Reduced acquisition and administration costs.
  • Streamlined budgeting for software upgrade and migration costs.
  • Increased self help via the Internet.
  • Immediate support coverage on newly acquired products during installation phase and for life cycle of product.
  • Flexible, easy-to-access, responsive, cross-platform customer support from IBM, worldwide.
  • Access to IBM software technical support for all of a customer's designated IT staff.
  • Simplified acquisition and renewal of cross-platform customer support.
  • Enhanced overall expected response time of two hours or less during normal business hours.
  • 24x7 access to support resources for business-critical outages.
IBM Available IBM Passport Volume Licensing Programs
IBM Passport Advantage Program IBM Passport Advantage Express Program
Type of Program Transactional Transactional
Minimum Purchase Requirements N/A N/A
Minimum Reorder Requirements None None
Signed Contract Required? No No
Forecasting Required? No No
Length of Program N/A N/A
Upgrade Protection Available? Yes
1 year of software maintenance
is included with the license.		 Yes
1 year of software maintenance
is included with the license.
Technical Support Available? Yes
24 x 7 technical support is a part
of software maintenance.		 Yes
24 x 7 technical support is a part
of software maintenance.
Includes Media? No
Media is available via download.		 No
Media is available via download.

IBM Passport Advantage Suggested Volume Pricing Levels

Relationship Suggested Volume Price (RSVP) Level

For a new customer, the RSVP Level is determined by your initial purchase. The date of that initial purchase, rounded up to the first day of the following month in most cases, determines your Anniversary. The Anniversary is used to determine the Software Maintenance renewal date, as well as the annual date on which your RSVP will be reviewed. At each Anniversary, your purchases for the previous 12 months are automatically reviewed and the new RSVP Level is established according to how many Passport Advantage points were acquired during that period. These points are then referred to as the "carry over" points and are used to help determine if you are eligible for an improvement in your RSVP Level. CDW is an SVP approved IBM partner.

Transaction Suggested Volume Price (TSVP) Level

Every Passport Advantage acquisition by a business with a Relationship Suggested Volume Price (RSVP) Level of "D" or above, including both the initial Passport Advantage acquisition as well as Software Maintenance renewal transactions, may be eligible for better pricing at the Transaction Suggested Volume Price (TSVP) Level. CDW is an SVP approved IBM partner.
IBM Passport Advantage
RSVP Program Price Levels
BL Under 500 points
D 500-999 points
E 1,000-2,499 points
F 2,500-4,999 points
G 5,000-9,999 points
H 10,000-24,999 points
I 25,000-49,999 points
J 50,000+ points


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